The Lending Standards Board Company Profile

About us

The Lending Standards Board (LSB) is the primary self-regulatory body for the banking and lending industry.

Our mission is to drive fair customer outcomes within financial services through independent oversight. The LSB covers both personal and business customers of financial services. We are independent in our approach to setting standards and to overseeing compliance with those standards.

The Standards and Codes we set and oversee currently cover:

• Lending
• Asset Finance
• Authorised push payment scams
• Access to Banking, and
• Credit Card Market Study (CCMS) information remedies

We aim to achieve fair outcomes for consumers, both business and personal, by:

• Setting high standards
• Delivering independent oversight
• Reaching wider, and
• Raising awareness

Our Company's Commitment and Culture

LSB actively values and strives to have a diverse and inclusive workforce in a working environment free from discrimination. The LSB aims to ensure that no employee, worker or job applicant is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, gender reassignment, race, disability, sexual orientation, marital status, age, religion or belief.

The LSB is an inclusive and welcoming pace to work where people can be themselves, people are valued and encouraged to be curious, open and constantly learning. We are actively recruiting, creating and developing high performing teams and individuals.

Accessibility Features

We are commited to supporting our employees with disabilities or long term conditions by taking steps to remove barriers that disabled employees may face at work. Some examples of support we can offer include:

Accessible Bathroom(s)
Additional Disability equality training for employees
Offering appropriate adjustments during recruitment and selection processes - such as allowing extra time for reading or written assessment.
Ensuring our office spaces are accessible to all disabled employees including wheelchair accessible ramps and offices
Flexibility in working practices – such as the provision of additional breaks, adjusted working hours, remote/hybrid working
Alteration of working hours / Flexible working where possible
Acquiring new, or adapting existing, equipment or technology – such as screen readers or ergonomic workstations
Time off to attend medical assessments, treatment, or rehabilitation.