Change text size:

Choose Style:

Administrative Officer - CNBC

  • Public sector
  • Northampton
  • 02/01/2025
  • £24202.00 /yearly
  • Full Time & Permanent
Job expired!

Job Overview

Location

Northampton

Job Type

Full Time & Permanent

Salary

£24,202 yearly

Date Posted:

02/01/2025

Expiration date:

17/01/2025

Additional Detail

Job ID

19848

Work Location

Office-based

Job Description

This position is based at NORTHAMPTON COUNTY COURT BULK CENTRE NORTHAMPTON, NN1 2LH

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Administration Officers (AO) play a critical role, providing excellent telephony and administrative support to court users, judiciary, mediators and management.

 

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

 

Your role                                  

Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. Our teams work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.

You will deal with enquiries from service users via post, email and telephone. Types of County Court Claims we deal with include credit card / loan / hire purchase debt, and parking / moving traffic contraventions.

 

Your skills and experience                     

-  Friendly and approachable manner with excellent customer service skills

-  Ability to multitask, whilst working in a fast-paced environment.

-  Good written and verbal communication skill

-  IT proficient with the ability to learn and adapt to different technologies and software packages.

-  Excellent organisational skills

For a full job description, please read supporting document 1 included below before applying.

 

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available within our telephony teams. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. 

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Please note the role will require a minimum of 24 hours per week, this will be discussed on a case-by-case basis and will need to be agreed by the business.

 

Occasional travel to other courts

For this post, occasional travel to other National Services sites may be required.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Managing a Quality Service
  • Delivering at Pace
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : [email protected]
  • Telephone : 0845 241 5359

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

 
REPORT JOB

Our use of cookies

We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.

For more detailed information about the cookies we use, see our Cookies page.


Necessary cookies

Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.


Analytics cookies

 

We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.