Change text size:

Choose Style:

Deputy Director - Service Design and Transformation

  • Public sector
  • Bristol
  • 08/05/2025
  • £76,000.00 - £117,800.00 /yearly
  • Permanent
Job expired!

Job Overview

Location

Bristol

Job Type

Permanent

Salary

£76,000 - £117,800 yearly

Date Posted:

08/05/2025

Expiration date:

17/05/2025

Additional Detail

Job ID

26107

Work Location

Remote and/or Onsite

Job Description

Bristol, London, Manchester

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

  1. joining up public sector services
  2. harnessing the power of AI for the public good
  3. strengthening and extending our digital and data public infrastructure
  4. elevating leadership and investing in talent
  5. funding for outcomes and procuring for growth and innovation
  6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need

We are searching for a dynamic and visionary Deputy Director for Service Design & Transformation to lead and incubate ideas that drive end-to-end service journey transformation within the public sector. This role is pivotal in shaping the future of digital government, ensuring seamless, proactive, and experience-centred public service delivery.

You will work across departmental boundaries, setting the strategic direction for end-to-end service transformation, collaborating with a wide range of stakeholders to identify and pilot innovative solutions, ways of working and operating models that demonstrate best practices for a world-leading digital government.

Job description

Responsibilities may include, but are not limited to the below. We expect the shape of the portfolio to evolve therefore a degree of flexibility is essential:

  • develop and incubate innovative ideas that drive comprehensive service transformation across government
  • identify and seize opportunities to enhance public service delivery from an end to end perspective, including through AI-enabled solutions
  • pilot new concepts to demonstrate effective and efficient public service models
  • develop the means by which we set standards for and measure the quality of digital government services
  • monitoring a portfolio of products and transformation initiatives through to delivery
  • track the quality and performance of key government digital services
  • drive up service quality, embedding service and product centred ways of working, to ensure continuous improvement.
  • collaborate with government departments, academia, think tanks, and
    industry partners to generate and test new ideas
  • drive different ways of working across public and private sectors, using innovative procurement and commercial methods to build mutually beneficial partnerships and (build and) access SMEs and scale ups
  • engage with Senior Leaders across DSIT ensuring technological and operational opportunities are identified and developed
  • identify and prioritise opportunities to create simple, joined-up, and proactive experiences with a focus on driving the delivery of solutions and experiences that transcend departmental boundaries

Person specification

We're interested in people who:

  • are a visionary and creative thinker with the ability to build, inspire and lead diverse teams and stakeholders
  • are a thought leader on the role of service design and experience to create a world leading digital government.
  • are a strong, visible and vocal leader for digital government, setting the tone, culture and standard for ways of working, be data led, and promote a culture of experimentation and continuous improvement.
  • build, lead and motivate a team of digital, data and research specialists building a progressive and inclusive culture.
  • have strong understanding of end-to-end service delivery and user experience design
  • have demonstrated ability to incubate and pilot innovative ideas within a complex organisational landscape
  • have exceptional collaboration and partnership-building, communication and interpersonal skills

The benefits of working at GDS

There are many benefits of working at GDS, including:

  • flexible hybrid working with flexi-time and the option to work part-time or condensed hours
  • a Civil Service Pension with an employer contribution of 28.97%
  • 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
  • an extra day off for The King's birthday
  • an in-year bonus scheme to recognise high performance
  • career progression and coaching, including a training budget for personal development
  • paid volunteering leave
  • a focus on wellbeing with access to an employee assistance programme
  • job satisfaction from making government services easier to use and more inclusive for people across the UK
  • advances on pay, including for travel season tickets
  • death in service benefits
  • cycle to work scheme and facilities
  • access to children's holiday play schemes across different locations in central London
  • access to an employee discounts scheme
  • 10 learning days per year
  • volunteering opportunities (5 special leave days per year)
  • access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

 

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Selection process details

The standard selection process for roles at GDS consists of:

  • a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the 'person specification' section above
  • a 60 minute in-person interview. As part of the process there may be assessment of skills either by a presentation or simulated exercise with follow up questions. Full details of the requirements will be given to shortlisted candidates ahead of their interview. ​

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

While we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write cover letters without the use of AI to emphasise their own unique experiences.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We'll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we'll be assessing you against the following Civil Service Behaviours:

  • Leadership​
  • Seeing the bigger picture,​
  • Delivering at pace​
  • Making Effective Decisions,

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Please note that this role requires SC clearance, which would normally need 5 years' UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Other information

In January 2025, it was announced that the Government Digital Service (GDS) will move to the Department for Science, Innovation and Technology (DSIT) as a part of a machinery of government change. This change aims to bring together the digital transformation of public services into one central department, presenting exciting opportunities and positioning DSIT to lead the government's digital agenda.

This role is in scope to transfer to DSIT when the machinery of government change takes place.  As a result,  if you are successful and appointed by Cabinet Office to this role before 1st June 2025, your role will transfer from Cabinet Office to DSIT at the time of the relevant machinery of government change taking place. If your start date is after 1 June 2025, you will be appointed direct to DSIT and your appointment will be unaffected by the machinery of government change.  We are currently consulting with our Trade Unions on which policies, terms and conditions will apply on transfer.  The statement of changes applied to all other Cabinet Office staff will also apply to you if you are successful.

We encourage you to apply and look forward to reviewing your application. We will keep you updated throughout the process.

Sponsorship

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.


Feedback will only be provided if you attend an interview or assessment.
 
This role has a minimum assignment duration of 10 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance.
If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: [email protected] Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.

 
REPORT JOB

Our use of cookies

We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.

For more detailed information about the cookies we use, see our Cookies page.


Necessary cookies

Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.


Analytics cookies

 

We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.