Digital User Research Assistant

  • Cirencester
  • 20/01/2023

Job Overview

Date Posted:

Additional Detail

Job ID
Job Views
Work Location
Remote and/or Onsite

Job Description

If the link to apply for no longer works this may be because the job opportunity has closed early. We occasionally close vacancies early due to high volumes of applications. We would therefore recommend you complete your application prior to the closing date which is for guidance only.

Location: Remote/ Home worker with 2-4 days a month in our Head Office Cirencester

We have a rare opportunity for the right person to join our User Experience and Design Division, where we represent the voice of our users (Our Employees, Partners and Clients) to ensure our service offering works for everyone. Our role is to understand what limits our users, what works well and what can be done better - not to just transform process and software, but to change our way of thinking and to take responsibility for achieving the best outcomes. Essentially we are looking for people who understands our users’ motivations and goals and help us put the customer first.

Your role will be to arrange and manage internal and external research activities, the output of these activities and keep this organised and accessible to designers, researchers and stakeholders around the business, utilising our growing insights library, based on the Enjoy HQ platform.

You will also be responsible for fostering a company-wide research community of practice, encouraging participation from other research teams, with the goal of extending human-centred design thinking throughout our diverse, FTSE100 wealth management company.

Who we are looking for:

We are looking for a calm, organised, self-starter who is approachable, detail oriented whilst flexible enough to work without strict processes. You will embrace challenges and enjoy the ambiguous nature of this role. You will be able to identify insights, trends and patterns with ease. Knowledge and experience of Qualtrics and Enjoy HQ or similar platforms will give a distinct advantage, although not essential.

Key Responsibilities of the Job: 

  • Schedule and support research activities such as surveys, workshops, user interviews and testing sessions
  • Upload, analyse and categorise data from these activities
  • Publish reports and blog posts, summarising the findings and implications of our research
  • Maintain quality standards to preserve the integrity of research data and findings, across our research community of practice
  • Manage the commercial aspects of our research services and platforms, including budgeting and liaising with suppliers

Skills Required

  • Proven work experience as a Research Assistant or similar role
  • Excellent writing, communication and administrative skills
  • Knowledge of research methods
  • Attention to detail with an eye on ‘the bigger picture’
  • Ability to work under pressure
  • Excellent time management skills

Flexible Working

We know that everyone works best in different ways, at different times and in different environments. We value all of our employees and appreciate that everyone is different, and at different stages within their career. Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Why work for us?


Our Rewards

In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including:

Non-Contributory Pension – 10% (increasing with length of service) with further pension matching 

  • *Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
  •   Best in class terms and conditions including 6 months paid maternity and paternity leave.
  •   Private Medical and Dental Insurance
  •  28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy and additional up to 5 days
  •  Discretionary bonus scheme dependent on company and personal performance, varied by level

*Not applicable to fixed term contracts (standard uplift applies in lieu of the protection benefits)

Our Culture

Our culture is the glue that binds us together - It’s one of our biggest assets and one of the biggest reasons for our success. It’s underpinned by core values of doing the right thing, being the best version of ourselves and investing in long term relationships.

We want to embrace diverse backgrounds and experiences to connect with clients, solve problems and innovate. We raise our voice on the things that matter to us and drive change from the front. Contributing to our inclusive culture is vital, ensuring a space for everyone to be their authentic self, no compromises.

In all we do, we consider how our work affects the communities in which we belong. Over 96% of our group employees are involved in supporting our communities through financial education, charitable giving and volunteering. Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 3rd largest corporate charity in UK.

SJP are delighted to have signed The Armed Forces Covenant, and we are active members of LGBT Great, 30% club, The Diversity Project, Disability Confident and more! Find out more:

Our Awards:

We understand it’s important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent awards:

  • Wealth Manager of the Year – Growth Investor Awards 2021
  • Best Wealth Manager – Shares Awards 2021
  • Championing LGBTQ Inclusion - Financial Adviser Diversity in Finance Awards 2020
  • Top 75 Employer - Social Mobility Foundation Employer Index 2021

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