East Midlands (England), East of England, London (region), North East England, North West England, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber
Job summary
This position is based Nationally
Job description
The role has responsibility within the HMCTS Digital and Technology Services for digital and technology products, providing a service to our users as part of the wider Live Operations team. The post holder will have the opportunity to be part of the team building and implementing the new digital operating model for HMCTS, at the heart of the future organisation.
The Event Analyst as part of the Event Management team will be a key function to help ensure the digital services that we provide to staff and citizen are not only up and running but also kept in the best health. The role aims to proactively contribute to the detection and resolution of service affecting incidents to restore normal service operations as quickly as possible and minimise any adverse effect on business operations. This makes sure that the best possible levels of service quality and availability are returned and maintained.
The role reports to the Event Manager.
Person specification
Please refer to Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
Delivering at Pace
Making Effective Decisions
Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
GDD Capability Framework Skill 1 - Analysis and Insight
GDD Capability Framework Skill 2 Communicating analysis and insight
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.
For more detailed information about the cookies we use, see our Cookies page.
Necessary cookies
Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.
Analytics cookies
We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.
