Head of Communications – Operations & Technology

  • Operations
  • Cirencester
  • 23/11/2022

Job Overview

Date Posted:

Additional Detail

Job ID
Job Views
Work Location
Remote and/or Onsite

Job Description

If the link to apply for no longer works this may be because the job opportunity has closed early. We occasionally close vacancies early due to high volumes of applications. We would therefore recommend you complete your application prior to the closing date which is for guidance only.

Location: Cirencester or Bristol office with remote days

We have an exciting brand new opportunity for a Head of Communications (Operations & Technology),  where the main responsibility is to assist our Chief Operations & Technology Officer’s (COTO) directorate, tell its story around its 2025 strategy and beyond. Including communications relating to changes in digital, cyber, administration and technology.

The role holder is expected to identify all communication topics across the directorate and help recognise the most effective message and engagement approach across all our communication channels.

This role will be Instrumental In driving a consistent and audience centric approach to communication and engagement. You will also  build joined-up narratives across the area. You will get to design and influence the communication and key messages to a variety of audiences, to ensure they all receive relevant, targeted, and appropriate communications that support understanding and focus on priorities. Whilst we ensure we are consistent with the aims of 'making it easier to do business'.

Who we are looking for:

You will have a natural ability to embrace opportunities to learn, innovate and share knowledge,  be an expert story teller who thrives in a constant changing environment. You will be an expert listener and be able to extract vital points and embed those points in our story telling. You will be personable, adaptable and be confident when presenting and talking to senior stakeholders.


  • Work closely with the senior leaders within the COTO directorate, and their teams, to gain deep understanding of priorities and activities.
  • Translate this knowledge into compelling engagement with appropriate audiences in line with the corporate process & consistency in language and narrative
  • Define core narratives and themes that are relevant to, and resonate with, Partners and employees
  • Supporting Partners with Client messaging
  • Design and conduct regular feedback and reporting
  • Create and/or manage PowerPoint Presentations to allow the team to proactively communicate with stakeholders
  • Write and/or edit communications for the area and make recommendations for the optimal channel
  • Build a strong relationship with colleagues in the Corporate & Field Communication teams and wider area to ensure plans and direction align with their activity
  • Considering areas for thought leadership relating to the topics being discussed across the directorate
  • Ensure current Partner Consultation feedback and employee feedback (from various sources) is considered, always, when drafting communications.

Key Skills and Knowledge:

  • Professional knowledge and experience of planning targeted engagement and change adoption campaigns while working within the constraints of a corporate model, defining channel strategies for a range of audiences
  • Change communication practitioner certification such as PROSCI
  • Solid understanding of corporate and organisational communication
  • Awareness of design, development and management of communication channels
  • Excellent verbal and written communications skills

Flexible Working

We know that everyone works best in different ways, at different times and in different environments. We value all of our employees and appreciate that everyone is different, and at different stages within their career. Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Why work for us?


Our Rewards

In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including:

Non-Contributory Pension – 10% (increasing with length of service) with further pension matching 

  • *Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
  •   Best in class terms and conditions including 6 months paid maternity and paternity leave.
  •   Private Medical and Dental Insurance
  •  28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy and additional up to 5 days
  •  Discretionary bonus scheme dependent on company and personal performance, varied by level

*Not applicable to fixed term contracts (standard uplift applies in lieu of the protection benefits)

Our Culture

Our culture is the glue that binds us together - It’s one of our biggest assets and one of the biggest reasons for our success. It’s underpinned by core values of doing the right thing, being the best version of ourselves and investing in long term relationships.

We want to embrace diverse backgrounds and experiences to connect with clients, solve problems and innovate. We raise our voice on the things that matter to us and drive change from the front. Contributing to our inclusive culture is vital, ensuring a space for everyone to be their authentic self, no compromises.

In all we do, we consider how our work affects the communities in which we belong. Over 96% of our group employees are involved in supporting our communities through financial education, charitable giving and volunteering. Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 3rd largest corporate charity in UK.

SJP are delighted to have signed The Armed Forces Covenant, and we are active members of LGBT Great, 30% club, The Diversity Project, Disability Confident and more! Find out more: https://www.sjp.co.uk/careers/life-at-sjp

Our Awards:

We understand it’s important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent awards:

  • Wealth Manager of the Year – Growth Investor Awards 2021
  • Best Wealth Manager – Shares Awards 2021
  • Championing LGBTQ Inclusion - Financial Adviser Diversity in Finance Awards 2020
  • Top 75 Employer - Social Mobility Foundation Employer Index 2021

To find out more visit: https://www.sjp.co.uk/about-us/our-awards-and-recognition

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