
Lead User Researcher (i.AI)
- Public sector
- Bristol
- 08/05/2025
- £67,126.00 - £83,027.00 /yearly
- Permanent
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Salary
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Government must seize the opportunity of AI to drive outcomes in the public interest. This is of critical importance now. Government needs innovation and must not sleep on the opportunity presented by AI to drive better services for taxpayers and citizens.
In November 2023, the creation of the incubator for AI (i.AI) was announced, and following early successes, the team was expanded in March 2024. Our mission is to harness the opportunity of AI to improve lives, drive growth, and deliver better public services. This is an AI product team that focuses on delivery of technical solutions to public service challenges, responding to ministerial steers about priorities and driving impact out into departments from the centre.
i.AI delivers high impact products and is mission-led, delivering value and innovation within government. We are able to move fast and build things, and are set up specifically to pivot quickly towards priority use cases, and re-use technologies for future impact.
You can see more about our work on ai.gov.uk and on LinkedIn. We work in the open and our code can be found here: https://github.com/i-dot-ai
The Incubator for Artificial Intelligence (i.AI) will be moving to the Department for Science, Innovation and Technology (DSIT) to form part of the new digital centre of government. This will happen on 1st June 2025. If offered the position, you will be on-boarded directly into DSIT. If shortlisted, the hiring panel will be happy to answer any questions you might have. You're also welcome to reach out to us at [email protected]
Our team is based across Bristol, Manchester and London, and we work in a hybrid manner as default. A minimum 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business will also count towards this level of attendance. We will consider part-time and flexible working arrangements - we encourage you to discuss your needs with the hiring manager if you are offered the role.
User Researchers help us develop a deep understanding of the people - citizens, businesses or government colleagues - who use our products and services. Their findings allow our teams to design and build better products at lower cost and risk, and to continuously improve them based on data and evidence.
As a Lead User Researcher you will lead and align user research activities across several teams. You will ensure that teams take a user centred, evidence based approach to service design and delivery. You will develop user research capability and assure good user research practice.
You will work across one or more of our multi-disciplinary product teams, supporting a small team of Senior User Researchers. Each team works on a different application of AI to a government problem space. The goal is to quickly establish whether there's potential value, by delivering a working product to users and measuring impact.
i.AI is an incubator, which means our product teams tend to be small, nimble and optimised for learning fast, so you need to be flexible and passionate about getting things done.
Information session
To give you an idea of working in i.AI and to answer any questions you might have, we encourage you to attend our information session on Thursday 22 May, 11:00-12:00. You can join the session using this link: meet.google.com/tch-agev-onq
Essential skills:
Experience of the following would be beneficial but not essential:
Strong candidates come from many different backgrounds, and we encourage a broad range of applications to ensure we have a well-balanced team. Studies show that talented people, especially those from groups underrepresented in their field, are more likely to doubt themselves and feel like an "imposter". Unique perspectives enrich teams, so we urge you to have confidence in your potential contributions. If aspects of this role resonate with you, please apply. We look forward to your application.
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Application process
As part of the application process, you will be asked to complete a CV and a 750-word personal statement. Please ensure that your personal statement includes how you meet the skills and experience listed in the 'essential skills' section above. At this stage we will assess experience and essential skills.
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Candidates who pass the initial sift will be invited to undertake a technical assessment and panel interview. These will take place on the same day:
Part A: you will be asked to join an online meeting 30 minutes prior to your panel interview slot, and will be provided with a brief. You'll have 30 mins to formulate your response to the brief.
Part B: you will then join the panel interview (also online) and present your work to the panel. For the remainder of the interview you will be asked to bring your CV to life through questions based on your experience. You might consider preparing your examples in the STAR format. We will also be asking questions around the behaviours outlined above, as well as technical questions relating to the essential criteria.
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We'll be assessing your experience and behaviours that are relevant to this role.
For this role we'll be assessing you against the following Civil Service Behaviours:
Expected timeline (subject to change)
Expected sift date - w/c 26 May
Expected interview date/s - w/c 9 June
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.
Reasonable Adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Further information
Please note that this role requires SC clearance, which would normally need 5 years' UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Near miss offers may be made at a lower grade to candidates who do not meet the grade criteria for this campaign.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on National Security Vetting please visit the Demystifying Vetting website.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.This job is broadly open to the following groups:
Cabinet Office Employee Offer Opens in new window (pdf, 302kB)
Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 94kB)
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