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Lead User Researcher (i.AI)

  • Public sector
  • Bristol
  • 08/05/2025
  • £67,126.00 - £83,027.00 /yearly
  • Permanent
Job expired!

Job Overview

Location

Bristol

Job Type

Permanent

Salary

£67,126 - £83,027 yearly

Date Posted:

08/05/2025

Expiration date:

25/05/2025

Additional Detail

Job ID

26220

Work Location

Remote and/or Onsite

Job Description

Location: Bristol, London, Manchester

About the team

Government must seize the opportunity of AI to drive outcomes in the public interest. This is of critical importance now. Government needs innovation and must not sleep on the opportunity presented by AI to drive better services for taxpayers and citizens. 

In November 2023, the creation of the incubator for AI (i.AI) was announced, and following early successes, the team was expanded in March 2024. Our mission is to harness the opportunity of AI to improve lives, drive growth, and deliver better public services. This is an AI product team that focuses on delivery of technical solutions to public service challenges, responding to ministerial steers about priorities and driving impact out into departments from the centre. 

i.AI delivers high impact products and is mission-led, delivering value and innovation within government. We are able to move fast and build things, and are set up specifically to pivot quickly towards priority use cases, and re-use technologies for future impact. 

You can see more about our work on ai.gov.uk and on LinkedIn. We work in the open and our code can be found here: https://github.com/i-dot-ai 

The Incubator for Artificial Intelligence (i.AI) will be moving to the Department for Science, Innovation and Technology (DSIT) to form part of the new digital centre of government. This will happen on 1st June 2025. If offered the position, you will be on-boarded directly into DSIT. If shortlisted, the hiring panel will be happy to answer any questions you might have. You're also welcome to reach out to us at [email protected]  

Our team is based across Bristol, Manchester and London, and we work in a hybrid manner as default. A minimum 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business will also count towards this level of attendance. We will consider part-time and flexible working arrangements - we encourage you to discuss your needs with the hiring manager if you are offered the role.

About the role

User Researchers help us develop a deep understanding of the people - citizens, businesses or government colleagues - who use our products and services. Their findings allow our teams to design and build better products at lower cost and risk, and to continuously improve them based on data and evidence.
 
As a Lead User Researcher you will lead and align user research activities across several teams. You will ensure that teams take a user centred, evidence based approach to service design and delivery. You will develop user research capability and assure good user research practice.

You will work across one or more of our multi-disciplinary product teams, supporting a small team of Senior User Researchers. Each team works on a different application of AI to a government problem space. The goal is to quickly establish whether there's potential value, by delivering a working product to users and measuring impact.

i.AI is an incubator, which means our product teams tend to be small, nimble and optimised for learning fast, so you need to be flexible and passionate about getting things done.

Information session

To give you an idea of working in i.AI and to answer any questions you might have, we encourage you to attend our information session on Thursday 22 May, 11:00-12:00. You can join the session using this link: meet.google.com/tch-agev-onq

Role Responsibilities

  • Leading user researchers and user research activities across several teams.
  • Aligning user research plans and activities with organisational objectives and priorities.
  • Contributing evidence from user research to inform service propositions and roadmaps.
  • Promoting and assuring good user research practice.
  • Developing and mentoring user researchers.
  • Working with colleagues to create a culture of user centred and evidence based service design and delivery with teams actively involved in user research
  • Working with colleagues to integrate user research activities and findings into teams' agile workflow.
  • Engaging with colleagues across the organisation and across government to collaborate on user research and share relevant findings.
  • Contributing to the organisation and cross-government user research communities - including presenting at meetups, writing blog posts and leading on aspects of practice.

Person specification

Essential skills:

  • Experience of advocating for user research and engaging sceptical colleagues and stakeholders.
  • Experience of helping teams to adopt a range of user centred service design and delivery practices and embed them into their agile workflow.
  • Experience of helping teams adopt a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.
  • Experience of leading user researchers and continually assuring, improving and innovating user research practices.
  • Experience of people and performance management and staff development.
  • The ability to understand organisational goals and challenges, and to align research activities across teams to inform service propositions.
  • Experience of advocating for inclusive practices, and including all kinds of users in appropriate research activities to help teams understand the diversity of people who use their services.
  • Understanding of the social and technological context for government services, and experience of aligning user research activities to help teams understand changing user behaviour.

Experience of the following would be beneficial but not essential:

  • Knowledge of the technologies used to build and operate digital services, and the ability to work closely with colleagues in technical roles and to constructively challenge technical constraints.
  • Experience of user research for government services.

Strong candidates come from many different backgrounds, and we encourage a broad range of applications to ensure we have a well-balanced team. Studies show that talented people, especially those from groups underrepresented in their field, are more likely to doubt themselves and feel like an "imposter". Unique perspectives enrich teams, so we urge you to have confidence in your potential contributions. If aspects of this role resonate with you, please apply. We look forward to your application.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Technical assessment at assessment

Alongside your salary of £67,126, Cabinet Office contributes £19,446 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application process

As part of the application process, you will be asked to complete a CV and a 750-word personal statement. Please ensure that your personal statement includes how you meet the skills and experience listed in the 'essential skills' section above. At this stage we will assess experience and essential skills.

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Candidates who pass the initial sift will be invited to undertake a technical assessment and panel interview. These will take place on the same day: 

Part A: you will be asked to join an online meeting 30 minutes prior to your panel interview slot, and will be provided with a brief. You'll have 30 mins to formulate your response to the brief.

Part B: you will then join the panel interview (also online) and present your work to the panel. For the remainder of the interview you will be asked to bring your CV to life through questions based on your experience. You might consider preparing your examples in the STAR format. We will also be asking questions around the behaviours outlined above, as well as technical questions relating to the essential criteria.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We'll be assessing your experience and behaviours that are relevant to this role.

For this role we'll be assessing you against the following Civil Service Behaviours: 

  • Seeing the big picture
  • Making effective decisions
  • Leadership
  • Communicating and influencing

Expected timeline (subject to change)
Expected sift date - w/c 26 May

Expected interview date/s - w/c 9 June

Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. 

Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Further information

Please note that this role requires SC clearance, which would normally need 5 years' UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Near miss offers may be made at a lower grade to candidates who do not meet the grade criteria for this campaign.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
 
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
 
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
 
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
 
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
 
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
 
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
 
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at: [email protected]

If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at [email protected]. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.

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