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Offender Subject Access Request Operations Manager

  • Public sector
  • 02/01/2025
  • £34,140.00 - £37,105.00 /yearly
  • Full Time & Permanent
Job expired!

Job Overview

Job Type

Full Time & Permanent

Salary

£34,140 - £37,105 yearly

Date Posted:

02/01/2025

Expiration date:

22/01/2025

Additional Detail

Job ID

19921

Work Location

Remote and/or Onsite

Job Description

This position is based at MOJ JCC Jarrow Berkley Way, NE31 1SF

Job summary

Please refer to Job Description

Job description

Background

The Offender Subject Access Request Team manage and process offender subject access requests (SARs) on behalf of the MoJ.  We liaise with MoJs internal departments to retrieve personal information held about data subjects vetting this in compliance with Part 3 of the Data Protection Act 2018 (DPA).

Excellent information and records management is knowing what information you have across an organisation and having the right information available at the right time by those who need it. Being good at this is vital for any organisation as information plays an integral role in delivering day to day business, underpins policy and operational delivery, ensures legal obligations are met and safeguards the corporate record for use by civil servants in the future and the need for transparency with the public.

Offender Information Access and Registry encompasses the offender subject access request (SAR) and records management teams that are part of the Information Services Division, within the Ministry of Justice Security and Information Directorate, Service Transformation Group.

Our purpose is to disclose the right information, to the right people, at the right time, by responding to offender SARs and records retrieval.

The team is responsible for processing approximately 5,500 offender SARs a year, liaising with prisons and probation areas to retrieve personal information held on the requestor, and preparing it for release within the legislative deadline of one calendar month.

We aim to put users at the centre of what we do and strive to continually improve our service and processes in response to feedback. We are moving forward with a programme of transformation to ensure that we deliver a high-quality service, to the appropriate standard and to the appropriate timescales, whilst supporting staff wellbeing and development. This is an ambitious programme of change over the coming years and the role is critical in shaping its success.

The team works collaboratively with His Majestys Prisons and Probation Service (HMPPS) and His Majestys Courts and Tribunals Service (HMCTS) as our key partners in delivery and stakeholder engagement.

You will be joining the Knowledge and Information Management (KIM) profession at an exciting time as this transformation is underway in MoJ and across government.

Role Purpose

This is an exciting opportunity to become an operations manager within an expanding team responsible for overseeing the MoJs delivery of offender SARs made under Part 3 of the DPA.  The successful candidate will provide effective leadership and management to teams dealing with Offender SARs, in addition to supporting additional activities ensuring the MoJ meets its obligations under Part 3 of the DPA.

Key Responsibilities

  • Lead, manage, motivate and develop team leaders and their teams to meet current and future business needs.
  • Develop an understanding of current performance challenges and barriers within Offender SAR team.
  • Create performance reports utilising MI data to identify emerging issues and corrective action, and effectively communicate this to the SMT and wider team.
  • Plan internal resources to ensure all business targets are met for quality, efficiency and productivity for team and individual.
  • Lead and support on continuous improvement across all business processes including digital solutions.
  • Work with colleagues to identify opportunities for service improvements and facilitate activities to implement solutions.
  • Build and maintain collaborative working relationships with a range of stakeholders across MoJ including senior leaders, strengthening trust with new and existing relationships.
  • Working with colleagues across two main sites.
  • Undertake occasional travel to other Government offices as and when required, this may involve overnight stays to attend face to face meetings and conferences.

Knowledge, Skills, Experience

Essential

  • Experience of leading and managing in an operational environment.
  • Ability to work collaboratively and effectively with stakeholders at all levels across
  • Ability to work effectively with remote colleagues.
  • Ability to analyse, effectively report on and communicate performance data.
  • Excellent communication (written and verbal), influencing, and people engagement skills.
  • Strong organisational skills with an ability to set own work priorities, whilst continuously looking to improve ways of working and key products.
  • Willingness to lead and support continuous improvement activities.
  • Willingness to travel to other Government offices on occasion.
  • Proficient in Microsoft Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.

Desirable:

  • Experience of leading a team in a digital environment streamlining processes and delivering good quality services that provide value for money
  • Working knowledge of (or ability to develop this) Part 3 of the Data Protection Act 2018.
  • Experience of delivering a culture of continuous improvement

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Changing and Improving
  • Managing a Quality Service
Alongside your salary of £34,140, Ministry of Justice contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : [email protected]
  • Telephone : 0845 241 5359

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

 
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