Key information
- Salary: £30,000 - £35,000 per annum (dependent on experience)
- Reporting to: Head of Operations
- Contract: Permanent
- Job Location: Remote-based
Overview
Patchwork Hub is a rapidly scaling business in the recruitment and technology sector, committed to transforming the employment landscape for disabled people. As a disabled-led social enterprise, we are passionate about closing the disability employment gap and creating a world where every individual is given the opportunity to thrive in work, achieving decent work for all who can.
To support our ambitious growth and long-term strategy, we are seeking a Sales and Account Manager to join our Operations Team. This role is crucial in building and maintaining strong relationships with our employer clients and jobseekers, driving sales, and ensuring the successful delivery of our services. You will play a key role in expanding our client base and promoting our inclusive employment solution and service offerings to a diverse range of employers.
The role would suit an ambitious, results-driven individual who has a proven track record in sales and account management and who thrives in a fast-paced, mission-driven environment.
Company Background
Patchwork Hub is an award-winning, disabled-led employment platform and jobs board. Our platform connects disabled and neurodivergent people, carers, and others needing accessible work practices to job opportunities with inclusive employers.
Alongside our jobs board, we also support employers across their whole accessibility and disability inclusion journey, from attraction and recruitment to retention of talent. We provide a range of training, consultancy and support packages to drive forward change within organisations.
We’re a small, disabled-led social enterprise with accessibility and inclusion at our heart. Our social mission is central to our work and we have ambitious plans for our growth and impact across the coming months and years.
About the Role
As the Sales and Account Manager at Patchwork Hub, you will be at the forefront of our client relationships, driving growth across our work with both employers and jobseekers. You will be responsible for developing and maintaining strong partnerships with our clients, understanding their needs, promoting our offerings and ensuring that they receive a quality service.
This key position involves identifying new business opportunities, acquiring leads, managing existing accounts, and working closely with colleagues to ensure the successful delivery of our services. You will play a crucial role in promoting our mission of disability inclusion and a more accessible future of work to a wide range of employers.
The successful candidate will work under the Head of Operations, and closely collaborate with other colleagues across the organisation to ensure the continued growth of our client base and revenue streams.
This position comes at a pivotal stage in our growth, with a great opportunity for the role to grow with the company as we scale. It will suit an ambitious, committed team player with a passion for our social mission and our business success.
We welcome candidates who have lived experience of disability and/or the barriers our talent pool can face in employment.
Key Responsibilities:
- Sales and Business Development
- Identify and secure new client opportunities, developing a robust sales funnel and pipeline for potential employer partners.
- Increase the number of active and returning job seekers to the platform.
- Achieve challenging sales targets and grow revenue from existing and new employer clients.
- Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional services to existing clients.Support product and strategy development to increase sales and expand the services provided to our clients
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Client and Job Seeker Relationship Management
- Maintain and grow strong, long-lasting relationships with existing employers and jobseekers, ensuring high levels of satisfaction and retention.
- Act as the primary point of contact for assigned accounts, managing all aspects of the client relationship.
- This includes but is not limited to managing employer profiles, posting jobs, and leading on any end-to-end recruitment campaigns with clients.
- Monitor and report on account performance, providing regular updates to leadership.
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Partnership Development
- Build deep and lasting relationships with corporates, universities, and other key stakeholders.
- Ensure partnerships are aligned with wider Patchwork Hub strategic objectives.
- Collaborate internally with colleagues to build out our offerings, developing tailored solutions that meet client needs.
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Disability Inclusion Expertise
- In all work, promote accessibility, disability inclusive practices and a focus on breaking down barriers that our disabled, neurodivergent and other users experience.
- Deliver best practice advice to employer clients, supporting their efforts to improve their approaches to inclusive work practices, including providing necessary adjustments for our candidates.
- Deliver appropriate and accessible support to our job seeker users, supporting their efforts to find work and opportunities and get value out of the Patchwork Hub platform.
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Internal Collaboration and Reporting
- Work closely with colleagues to ensure seamless service delivery to clients.
- Provide feedback from clients to inform product and service improvements.
- Contribute to the overall growth strategy of Patchwork Hub, offering insights from client interactions.
- Ensure regular, accurate, and up-to-date reporting on sales positions and performance to the Head of Operations.
About you
Essential Skills and Attributes
- Proven experience in account management or business development roles, with a track record of meeting or exceeding sales targets.
- Experience of maintaining corporate relationships and knowledge of the recruitment, disability inclusion or wider DEI (Diversity, Equality and Inclusion) sectors.
- Effective communication skills:
- Written communication for tasks such as: crafting engaging presentations and reports, composing professional emails and copywriting in our tone of voice.
- Verbal communication for tasks such as: leading client discovery calls and check-ins, screening and interviewing candidates or representing the organisation in commercial or third party partnership meetings.
- Strong strategic planning and project management skills.
- Evidence of effective IT skills, in particular Google Workspace / Microsoft Office.
- Awareness of barriers facing the disabled community and an understanding of inclusive employment practices.
- Familiarity with CRM systems (e.g. Hubspot) and data analysis tools.
- Demonstrable professional expertise around some core areas of our business’ services and functions (examples could include NRAC membership; web accessibility guidelines (WCAG etc); IAAP certification, among others in the accessibility and disability inclusion space).
- Especially in our early stages, willingness to contribute across different areas of the business, supporting wider business needs and excited to hit the ground running.
- Lived experience of disability or neurodiversity is a positive.
Desirable Skills and Attributes
- Previous experience in the recruitment, consultancy, start-ups or social enterprise sectors.
- Knowledge of disability rights legislation, digital accessibility, physical accessibility guidelines and workplace adjustment practices.
- Experience working with or advocating for disabled people.
- Demonstrated success in a fast-paced, growth-oriented environment.
Personal Qualities
- A genuine passion for Patchwork Hub’s mission and commitment to disability inclusion, neurodiversity, mental health and accessibility.
- Self-motivated and results-driven, ready to take initiative and work independently, as well as collaborate within a team.
- A team player, excited to work in a small but dedicated team and to grow with the company as we scale.
- Strong ethical and integrity standards.
Other Requirements
Note: This job description is a general outline of the key responsibilities and attributes required for the Sales and Account Manager role and may be subject to modifications based on organisational needs.
Benefits
True to Patchwork Hub’s values and vision, we believe that when our team members work in a way that removes barriers for them, it benefits the whole organisation.
Benefits offered include:
- Autonomy and product ownership - Helping to shape and share the rewards of an expanding business.
- A chance to grow with the organisation - As we grow, so will the role, with opportunities to lead new initiatives and play a key role in our expansion.
- Remote Working / Working from home.
- Flexible Working.
- 25 days annual leave + bank holidays.
- A commitment to your learning and development, with opportunities and a chance to expand your skill-set and advance your career.
- A supportive team of knowledgeable, driven and passionate colleagues.
Accessibility Statement
As a disabled-led business, Patchwork Hub is committed to ensuring that our recruitment processes are barrier-free and as inclusive as possible for everyone. This includes making adjustments for people who have a disability or long-term condition.
If you would like us to do anything differently during the recruitment process, please contact our hiring manager, Dan Mercer at [email protected] or 020 3916 5773.
How to Apply
The Recruitment Process
Selection Process: Application > Screening > 1st stage interview > Final stage interview > Job offer
The first step is simply to apply. Send us by email your CV and a supporting statement detailing why you think you would be a good fit for this opportunity to [email protected].
Your application will then be reviewed by our hiring manager. If your application is progressed, you will have an online or telephone screening call that will allow us to assess your potential fit with the position. This will also be an opportunity for you to ask us any questions you may have and judge if you feel you would be a good match for the role.
Application Closing date: 30th December 2024 (applications will be reviewed on a rolling basis).
Equal Opportunities
Patchwork Hub are committed to becoming an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender, religion or belief, marital or civil partnership status, age, disability, neurodiversity, caring responsibility or pregnancy and maternity.
The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. If you believe you have most of the skills to fulfil the role we encourage you to apply. We particularly welcome applications from people who also have lived experience in reference to our mission, in particular disabled and neurodivergent people.
