
Service Management Reporting Manager
- Public sector
- Sheffield
- 12/05/2025
- £33834.00 /yearly
- Permanent
Location
Job Type
Salary
Date Posted:
Expiration date:
Job ID
Work Location
The IT Service Reporting Manager within DfE plays a critical role in ensuring transparency, accountability, and continuous improvement in IT service delivery through effective reporting and analysis. This position requires a combination of technical expertise, analytical skills, and stakeholder management capabilities to drive meaningful insights and facilitate data-driven decision-making within the organisation.
As the Reporting Manager you will be responsible for ensuring all required Service Reporting packs relating to DfE's IT and business services are provided in an effective and efficient manner, using technologies such as ServiceNow, Excel, Power BI and leveraging ITIL best practices.
You will be part of the IT Service Management & Assurance function within IT Technology Operations delivering service reporting capability on all DfE's IT Services.
You will be working closely with the Service Delivery team within Technology Operations, and ensure all agreed reports are produced in a timely manner.
You will oversee work management responsibilities of the Service Management Analysts and ensure they are able to carry out all routine reporting duties effectively, to support DfE's business priorities.
Job Responsibilities:
Essential Criteria:
Desirable Criteria:
Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.
We'll assess you against these behaviours during the selection process:
Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department's transfer / promotion policies.
As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.
You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years' service. In addition, all staff receive the King's Birthday privilege holiday and 8 days' bank and public holidays.
We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.
Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role.
Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.
As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.
Step 1: Application - CV and Statement of Suitability
At this stage, we will assess Experience.
To apply for this role, you will be required to provide a CV and Statement of Suitability (statement max word count 750 words).
We will use your CV and statement to assess your suitability for the role against the essential criteria listed in the person specification section above.
To confirm, the maximum word count for the personal statement/ statement of suitability is 750. Please adhere to this limit as anything over 750 words will not be taken into account.
In the event of a large number of applications, we will sift only on the first 3 listed essential criteria.
Step 2: Interview
If successful at sift, candidates will be assessed via interview.
At interview you will be asked questions to assess your experience in line with the essential criteria listed above.
At interview you will be asked questions around the behaviours Changing and Improving, Managing a Quality Service, Communicating and Influencing and Making Effective Decisions.
Sift and interview dates to be confirmed.
Other Information
In your application, please don't include personal information that identifies you.
This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity - it's called name blind recruitment (opens in a new window).
Please ensure that you remove from your application, all references to your:
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn't include ideas or work that isn't your own. This is so that your application is authentically and credibly your own.
We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.
Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.
The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.
If successful and transferring from another Government Department a criminal record check maybe carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing [email protected] stating the job reference number in the subject heading.
Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
Terms and conditions of candidates transferring from ALBs and NDPBs
Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.
Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.
Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.
Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:
Contact Department of Education via [email protected] soon as possible before the closing date to discuss your needs.
Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Please refer to the attached 'Reasonable Adjustments Guide 2024 ' accessible version' at the bottom of the advert, for further information.
Childcare Vouchers
Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
This job is broadly open to the following groups:
We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.
For more detailed information about the cookies we use, see our Cookies page.
Necessary cookies
Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.
Analytics cookies
We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.