Specialist - Practice Support Specialists

  • Financial Services
  • 16/11/2023
  • Permanent

Job Overview

Job Type
Date Posted:

Additional Detail

Job ID
Work Location
Remote and/or Onsite

Job Description

If the link to apply for no longer works this may be because the job opportunity has closed early. We occasionally close vacancies early due to high volumes of applications. We would therefore recommend you complete your application prior to the closing date which is for guidance only.

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Specialist - Practice Support Specialists (PSS)

Location: This is a national field-based role, covering the North

Workplace Type: Hybrid

Employment Type: Permanent 

Seniority: Associate

The main purpose of this role is to provide support nationally by coordinating, delivering and implementing initiatives and projects, delivering a quality offering to the Partnership through the effective and efficient use of specialist knowledge.

Working alongside the Operations Manager, you will ensure a joined-up approach, driving efficiencies with the goal of improving the end result and overall performance.

What you’ll be doing:

  • Supporting the National Operations PSS Team in the delivery of all business objectives, owning key processes and deliverables including the organisation and delivery of Area and National PSS Events.
  • Having input to policy and process improvement, suggesting and implementing improvements and solutions to enhance the National PSS Proposition.
  • Using in-depth knowledge and expertise to enable consultation with PSS.
  • Supporting the creation of meaningful MI to demonstrate effectiveness of the PSS function, collating data from various sources.
  • Creating and distributing National PSS communications, liaising with Partner Services colleagues to ensure we are all aligning with the One Operating Model.
  • Preparing key documents and presentations as required for Partnership Operations.

Who we’re looking for:

An individual with in-depth knowledge and expertise of PSS policies and processes and the following:

  • Experience of delivering workstreams/projects, ability to work to deadlines and adapt as required.
  • Ability to build and maintain strong working relationships and ability to communicate at all levels, adapting their style to suit the audience.
  • Strong MS Office skills, including the ability to create materials and proficient in Zoom.
  • Skills in analysing MI, creating meaningful outputs and adapting to suit the target audience.
  • Strong problem-solving skills and the ability to work on your own initiative.
  • A strong team player, passionate about the team and gaining positive outcomes.

What's in it for you?

  • Private Medical - up to family cover paid for by Company– via BUPA. No excess for claims.*
  • Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
  • Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
  • Parental leave – 6 months full pay
  • 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

*Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

Flexible Working

We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

Accessibility Statement

We are committed to ensuring that our recruitment processes are barrier-free and as inclusive as possible for everyone. We particularly welcome applications from disabled applicants. This includes making adjustments for people who have a disability or long-term health condition. If you would like us to do anything differently during the application process, such as apply in an alternative format, please let us know before you apply or contact our hiring manager through the details provided above.

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