BBC Extend
This role is advertised as part of our BBC Extend programme for disabled people.
To apply for this role you should identify as deaf, disabled or neurodivergent and must meet either the definition of disability in the Equality Act (2010), or the definition of disability in the Disability Discrimination Act (1995) if applying in Northern Ireland. You’re broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis.
We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our Extend programme, please contact [email protected].
The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workface that disabled people face. To do this, we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place.
If you’d like more information on BBC Extend, please visit the BBC Extend webpage.
Purpose of the role
Contract type: x2 Fixed-term Contract / Attachment, Full-time (08 September 2025 – 12 December 2025)
Department: BBC Children in Need
Location: Salford – Office based, 5 days per week
Proposed salary range: £23,000 - £24,500 depending on relevant skills, knowledge and experience.
The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
Interviews will be held in 2 parts: An initial group interview where you will be asked to complete a task in small teams, with an opportunity to ask the hiring manager questions about the role. Successful candidates will then be invited to a formal strengths and competency based interview.
A group interview will be held on Thursday 17th July (1hour – Online via Teams) and formal interviews for successful candidates will be held Monday 28th and Tuesday 29th July (30minutes – in-person, Media City)
Successful candidates will be required to start on Monday 8th September.
BBC Children in Need believes that every child should have the chance to thrive and be the best they can be.
Our Supporter Experience Team help to enable this by offering exceptional customer service to everyone who gets in touch with us; whether they’re looking to fundraise, donate, have a query or an issue, buy something from our online shop or just want information on what we do.
Our Supporter Experience Assistant is a key role during our busy appeal season, and will be responsible for helping to deliver first class stewardship to our supporters.
We are currently looking to fill 2 crucial supporter experience roles ahead of the 2025 Appeal.
Why join the team
Working across our entire appeal, this is an opportunity to really make a difference to our stewardship offering as we launch our new stewardship strategy.
You will work alongside a small number of highly supportive Supporter Experience and Fundraising colleagues whilst also getting the chance to learn from a wide range of teams within the charity who are united in their desire to help children and young people.
Your key responsibilities and impact
- The Supporter Experience Assistants will be the first point of contact for fundraisers, donors, online-shop customers and potential partner enquiries into BBC Children in Need.
- You will be delivering outstanding customer service and providing detailed and accurate information by telephone, letter, e-mail and via social media.
- Responding and proactively reaching out to our fundraisers to offer support and encouragement, as well as sharing content with various internal teams and external broadcast partners.
- You will record all interactions accurately and clearly in our supporter database and refer on all appropriate enquiries. You will also help to protect the Charity’s reputation and act as a champion for the BBC’s UK Charity.
- Managing the logistics of our Pudsey Suit bookings and special parcels for internal and external use.
Your skills and experience
Essential criteria
- Proven customer service, administration or fundraising experience with excellent communication skills
- A genuine team player who can contribute effectively to the team as well as the ability to work independently.
- Acute attention to detail and experience of working to tight deadlines
- Experience of working with databases, MS Office and social media platforms
- Experience of keeping track of a large number of projects and stakeholders simultaneously
Desired but not required
- Familiarity with CRM data systems
- Previous experience in a charity or not-for-profit organisation
- Experience with handling difficult conversations with supporters or customers.
If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.
Find out more about the BBC.
Life at the BBC
Here you will benefit from:
- Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
- Excellent career and professional development.
- Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
- A values-based organisation where the way we do things is important as what we do.
Benefits may vary if you are joining on an FTC basis.
Learn more about life at the BBC and our values in our candidate pack.
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging at the BBC.
Disability confident
We are a disability confident employer.
If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: [email protected]
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
For any general queries, please contact: [email protected]
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
