London Office with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

In this role you will be part of a Training Delivery Team, with a focus on delivering high quality training events (both online and in-person) - at workplace locations and on our open-access courses - covering employment law, good practice, and good line management skills.

It also involves business development work - following up on leads and dealing with online, Acas Helpline and Customer Service Team referrals to generate interest in our products and services.

There is a strong emphasis on building customer relations.

The Training Delivery Team members are supportive and share knowledge, skills and advice amongst each other - which is a real team strength. 

To collaborate in designing and adapting training materials for raising the standards offline manager skills in workplaces and meeting the needs of employers, employees, and their representatives.

Main Accountabilities:

• Accountable for delivering - either digitally (using platforms such as Zoom and Teams) or at various locations in the region - Acas open access courses, workplace training, chargeable and non-chargeable talks, and Acas Webinars.
• To undertake business development activities, including identification and follow up of opportunities to raise Acas' profile and increase its reach and impact.
• To self-manage effectively, including time, work priorities and administrative tasks - contributing to the overall strategy and planning of the Training Delivery Team.
• Supporting and collaborating with the Product Development Team in creating training content material.
• Ensuring that all contractual paperwork is completed for all chargeable work activity.
• Systems Records - accountable for ensuring all relevant systems are updated with accurate data in a timely manner.
• Supporting the wider Training Delivery Team by ensuring delegate feedback is captured appropriately.
• To contribute to Acas operational and financial objectives by delivering appropriate training activities.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, were impartial, so were not on anyones side. That means were working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards  Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Experience

Essential Criteria: 

• How have you met the needs of a group of stakeholders, customers or trainees and what have been good outcomes (Lead).

• Seeking out and sharing experiences to develop knowledge of the teams business area.

• Identifying capability gaps for self and/or others.

• Ensuring colleagues and/or stakeholde.rs have a clear understanding of objectives, activities, and timeframes.

• Involving a diverse range of colleagues and/or delivery partners (within and/or external to your immediate team/area of work) in developing suggestions for improvements.

• Good communication skills (verbal and written).

• Competent with using Zoom and Microsoft PowerPoint.

Due to the nature of this role, it is desirable that you hold a full UK Driving Licence.

Desirable Criteria:

• Understanding of Human Resource (HR) practices.
• Knowledge and understanding of employment relations and Equality, Diversity & Inclusion.

Alongside your salary of £39,482, Advisory, Conciliation and Arbitration Service contributes £11,437 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Were big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: 

• Learning and Development
• Health and wellbeing
• Pension scheme
• Cycle to work scheme
• Interest free season ticket loans
• Volunteering opportunities

Could you ask for any more?

Youll have access to a Lifestyle website, where youll be able to grab savings over a wide range of products from holidays to your weekly shop. 

To find out more please check out - Working for Acas

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

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Job contact :

• Name : HR Recruitment Team
• Email : [email protected]

Recruitment team

• Email : [email protected]