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Victim Liaison Officer

  • Public sector
  • 23/05/2024
  • £33,011.00 - £41,082.00 /yearly
  • Permanent
Job expired!

Job Overview

Job Type



£33,011 - £41,082 yearly

Date Posted:


Expiration date:


Additional Detail

Job ID


Work Location


Job Description

These positions are based at NMS Unit 8 Waverly Market Dock, NE33 1LE, NMS Wear House, DH1 1TH

Job summary

Please refer to job description.

Job description

New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band 

Existing Civil Servants will have their salary calculated in accordance with the Departments pay on transfer / pay on promotion rules.

This post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible, however, VISOR vetting will be required to be completed in due course.

Overview of the job    

The job holder will work with victims of crime and victims families who are participating in, or are being considered for inclusion in, the statutory Probation Service (PS) Victim Contact Scheme (VCS) or Victim Notification Scheme (VNS).

The job holder will work in accordance with the PS VCS and VNS Guidance, relevant policies, and legislation to contribute to the assessment and management of risk posed by offenders in order to protect the public. They will liaise with victims and their families to provide them with information about significant developments during the offenders sentence or order and enable victims and their families to participate by making representations to inform decision-making around risk management. The job holder will also liaise with relevant professionals across organisations and contribute to inter-agency meetings to ensure that the views of victims and their families have been considered.


The post holder will have direct contact with individuals and their families who have been victims of serious crimes, including those involving violent, sexual, or stalking and harassment offences.

The key roles of the Victim Liaison Officer (VLO) are to:

-    Provide information to victims and their families during the key stages of the offenders sentence/hospital order and contribute towards the assessment and management of the risk of harm to victims and their families.
-    Liaise with, provide, and analyse information for, and give advice to criminal justice agencies and other partner agencies to ensure that the perspectives of victims and their families have been considered.
-    Work in partnership with other agencies with the aim of preventing reoffending and meet the needs of victims, whilst considering the rights and needs of offenders.

The post holder requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation, and the Parole Board, as well as Youth Justice Services and the arrangements for Mentally Disordered Offenders. The post holder will be required to travel on a regular basis to maintain contact with victims, their families, and other professionals who may be based across rural and urban areas.

The post holder must work within the aims and values of the PS and HM Prison and Probation Service. This includes demonstrating a commitment to equality and inclusion in line with PS policies and procedures.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Some out of hours working may be required during the week and weekends.

Responsibilities, Activities & Duties    

The job holder will be required to carry out the following responsibilities, activities and duties set out below:

   Liaise with the victims and their families to ensure they are informed about key stages and developments regarding an offenders sentence or hospital order as set out in the VCS and VNS.
   Use computer-based administrative systems to obtain relevant information and to produce, update and maintain records relating to victims, and other documentation, within agreed timescales.
   Assess the risks and needs of victims and their families and complete any required actions within appropriate timescales including home and/or alternate location visits as required in accordance with the PS VCS and VNS Guidance.
   Identify changes in risk or need and refer to senior managers and professionals in other agencies as appropriate.
   Carry out safeguarding children and safeguarding adult duties in accordance with the PS statutory responsibilities and agency policies.
   Ensure effective referrals to, and communication with, other probation colleagues and professionals in other agencies.
   Participate in a range of interprofessional meetings to represent victims and their families (and/or the PS) to support risk management and safeguarding of victims.
   Carry out duties in accordance with policies and legislation governing parole proceedings, and to support victims and their families to write a personal statement and/or present their statement to the parole board in person or remotely.
   Provide training and mentoring support to new VLOs and other probation practitioners and educate professionals from other agencies about the VCS and VNS and their responsibilities.
   Engage in ongoing learning and development to maintain up-to-date knowledge and understanding of current policies, legislation, and best practice, including completion of all mandatory training.
   Provide cover within the victim liaison unit as appropriate.

The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Person specification

Please refer to job description.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Changing and Improving
  • Delivering at Pace
  • Working Together
  • Communicating and Influencing
Alongside your salary of £33,011, HM Prison & Probation Service contributes £8,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.


Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : [email protected]
  • Telephone : 0845 241 5358

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:


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