We are looking for a Delivery Manager to join us in the Government People Group (GPG) within the Cabinet Office, a unit that offers back-office services for the whole of government, on key areas such as HR, Finance, Pensions, and shared services. You will help to measure and improve our Civil Service Jobs platform and wider recruitment service.

Your role: As the Delivery Manager you will accountable for the successful delivery of product and services. Your will lead one or multiple digital Agile teams, acting as a servant leader to facilitate collaboration, decision-making, effective planning of work, clarity on vision, scope, goals and roadmap, conflicting priorities and conflict resolution. You are instrumental in taking the Product vision and making it happen, devising the right team and ways of working, and showing exceptional leadership and communication skills.

This role is an exciting and rewarding opportunity to make a real impact in a significant transformation programme.

Our team: We are a digital team made of Service, Product and Delivery Managers,  Business Analysts, a Service Designer, a Content Designer, an Interaction Designer and a User Researcher, who will all support you in your work. We have 2 experienced Senior Delivery Managers, and a Service Owner who will support you closely in your work.

Our project is looking at Recruitment Transformation, to procure and build a new recruitment platform by 2026, which will enhance the recruitment service provision across government.

This is an exciting leadership role for someone who is passionate to work with people and is motivated by successful delivery in a complex environment, and who cares and can exemplify Civil Service values, in a diverse, ethical and positive working culture.

Civil Service Jobs enables the whole of government to recruit people more efficiently, without which the government could not deliver its work: hence our service brings far-reaching benefits for all citizens.

We also enjoy enabling people to find meaningful jobs, and teams to find great colleagues - contributing to a diverse culture that reflects the diversity in the UK.

What youll work on:

You will join our cross-functional agile delivery team focusing on transforming Civil Service Jobs, and helping to redesign how the service should be delivered in the future.

Civil Service Jobs is used by over 3 million candidates per month to find and view vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 211 organisations to advertise their vacancies and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards.

Along with the live service, we are running a Recruitment Transformation programme, looking at what the future service should look like. Weve completed our Discovery and Alpha phases, where we did extensive user research and prototype design, to explore our user needs and potential solutions for the biggest areas of improvement.

Weve decided that our service needs to procure rather than building our own, so weve now moved into the Beta procurement phase, which will result in appointing a new technology platform provider by summer 2024, followed by a build and migration phase to be completed by the end of 2026.

The Department:

Government People Group (GPG) is a large business unit of the Cabinet Office with around 610 staff bringing together back office services across government. It supports the Civil Service with high-volume HR and finance processes, aligning with the Government's modernisation agenda. Established in August 2020, it covers Shared Services, Government Recruitment, Civil Service and Royal Mail Pensions, and the Platforms and Services to support these. GPG delivers services for around 480,000 civil servants across government, it supports 1.5m pension scheme members alongside Royal Mail and provides recruitment services for around 70% of all Civil Service recruitment.

We follow the Government Digital and Data Profession Capability job description model for Delivery Manager. We'd expect the role to have a good understanding of the Government Digital Service Manual, the GDS Design System, and our Technology Code of Practice.

Were looking for people who are passionate about creating accessible services that are simple enough for everyone to use.

As a Delivery Manager you will:

• Enable teams to create and run outstanding user-centred digital services using appropriate agile principles and methodologies in line with the GOV.UK service standards.
• Managing delivery partners to ensure they perform well, including help with contract management, invoicing and managing finances.
• Proactively address team dynamics and issues as they arise and remove impediments/blockers so the team can work smoothly.
• Work with the team and product owner to define a value and user-driven roadmap for the product and translate this into actionable user stories and sprint plans.
• Lead the collaborative, dynamic planning process
• Build trust in delivery and demonstrate credibility with users and stakeholders; tracking and forecasting delivery, identifying any surfacing risks and issues early and representing this at governance boards when required.
• Challenge the team to identify assumptions and risks, and proactively plan to address these throughout delivery.
• Plan for ongoing live service arrangements for the products that are delivered.
• Developing business cases and ensuring they progress smoothly through review and approval processes.
• Proactively address organisational impediments impacting delivery across multiple teams and contribute to the continuous improvement of the organisation as a whole, sometimes taking on additional leadership responsibilities to support this.
• Procure and manage 3rd parties to deliver specialist technology services ensuring ongoing value for money through effective supplier management techniques.

Essential Skills

• The required skills as detailed in the Government Digital and Data Delivery Manager capability, at Delivery Manager level, and in particular:
• Agile and Lean practices. You can identify and compare the best processes or delivery methods to use. You can recognise when something does not work and encourage a mindset of experimentation. You can adapt and reflect, be resilient and have the ability to see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes. You know how to help teams to manage and visualise outcomes.
• Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department. You know how and when third parties should be brought into Government Digital and Data projects.
• Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders.
• Financial management. You know how to balance cost versus value. You can consider the impact of user needs. You can report on financial delivery. You can monitor cost and budget; you know how and when to escalate issues.
• Life-cycle perspective. You recognise when to move from one stage of a product life cycle to another. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases.
• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process.
• You understand the environment and can prioritise the most important or highest value tasks. You can use data to inform planning. You can manage complex internal and external dependencies. You can provide delivery confidence. You can remove blockers or impediments that affect plans and can develop a plan for difficult situations. You ensure that teams plan appropriately for their own capacity.
• Team dynamics and collaboration. You know how to bring people together to form a motivated team. You can help to create the right environment for a team to work in and can empower them to deliver. You can recognise and deal with issues.You can facilitate the best team make-up depending on the situation.

Civil Service Behaviours (see Success Profiles for details of whats required for each behaviour at Level 4):

• Changing & Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
• Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Communicating & Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Leadership - Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
• Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.

Technical skills:

• Agile and Lean practices
• Maintaining delivery momentum
• Team dynamics and collaboration

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
• Leadership
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Changing and Improving
• Managing a Quality Service

We'll assess you against these technical skills during the selection process:

• Planning - maintaining delivery momentum
• Agile Delivery
• Team dynamics and collaboration

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Job contact :

• Name : Cristina Taran
• Email : [email protected]

Recruitment team

• Email : [email protected]