Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached.

This position is advertised at 37 hours per week. 

They will be a Line manager to Housing Estate Officers, that produces a positive impact to individuals, teams and the department. We aim to maximise potential, by motivating, engaging and empowering all teams to deliver in a safe, supported working environment

This is an exciting opportunity to join the DIO in a dynamic role which is committed to making a significant contribution to the delivery of high-quality Service Families Accommodation (SFA) as we enter into the Future Defence Infrastructure Services (FDIS) contract with our new Industry Partners (IP). The incumbent is responsible for supervising a variety of geographically dispersed housing estates comprising in excess of 1000 homes. 

The HEM is tasked with conducting detailed facility management assurance activity utilising Computer Assisted Facility Management and associated Information Management systems in combination with regular estate visits and inspections. To succeed, they need to form productive and collaborative working relationships with colleagues, Industry Partners and a diverse range of partners. Strong communication skills are vital to craft and influence the effective and efficient delivery of a quality service within your area of responsibility whilst ensuring the availability of safe, legislatively compliant homes and achieving value for money for Defence. We are looking for an individual with technical knowledge in the field of housing and or a willingness to work toward a technical qualification.

They will need to conduct customer service activity, engaging with family members and working with our industry partners to address complaints and parliamentary enquires. Also resolve challenges which arise whilst always placing the quality of the lived experience first. We support a diverse and inclusive community whilst seeking to ensure the service is available and accessible to all.

They will be a Line manager to Housing Estate Officers, that produces a positive impact to individuals, teams and the department. We aim to maximise potential, by motivating, engaging and empowering all teams to deliver in a safe, supported working environment.

• Conducting other assurance visits and activities to ensure billable works are completed to a high standard and within contracted time scale.
• Ensuring compliance with legislative and other mandatory requirements.
• Assisting in the investigation and resolution of customer complaints.
• Collaborative working with Industry Partners.
• Stakeholder engagement.
• Property inspections to determine condition and inspection of building works.
• Total estate management with strong emphasis on continuous improvement.
• Identification of supply chain capability gaps.
• Ensuring local compliance with legislative and mandatory requirement.
• Contributing to regular management reporting regarding the condition and availability of homes.
• Line management tasks including monthly 121s, End of Year Reports.

Other required tasks you may be requested to perform.

We'll assess you against these behaviours during the selection process:

• Working Together
• Delivering at Pace
• Leadership
• Seeing the Big Picture
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Working Together
• Delivering at Pace
• Leadership

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

The post does not offer relocation expenses. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Please Note: Expenses incurred for travel to interviews will not be reimbursed. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.  

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. 

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.  

MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. 

Job contact :

• Name : Fiona Clarke
• Email : [email protected]

Recruitment team

• Email : [email protected]