We’re recruiting for an Infrastructure Engineer – Voice/Video here at Justice Digital, to be part of our warm and collaborative Network, Voice and Video Team.

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.

Key Responsibilities:

• Help to Design, build, and run user-centric, data driven modern Voice/Video platforms that enable the Ministry of Justice to deliver services across the UK.
• Act as the technical Voice SME providing advice, knowledge sharing, and technical assistance to other sections of the MOJ's digital estates/Participate in 3rd line support.
• Using scripting or tools, to automate current manual processes minimising human effort.
• Support initiatives that deliver workable end-to-end infrastructure solutions.
• Communicate with end users to provide timely and accurate information and status updates.
• Present recommendations for resolving ticket requests and exercise some independent judgment while developing understanding of the process, policies and risk controls.
• Collaborate and consult with peers, colleagues and managers to resolve issues.
• Work with end-users on the setup and configuration of auto-attendants, call centre scripts, and call handling routines.
• Troubleshoot telephony related problem areas and issues as needed, to resolve operational issues and restore/optimize services.

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Experience in telephony/Voice/Video, in terms of their infrastructure and their deployment. This may include mobile device management of mobile phones (i.e Endpoint Manager aka Intune).
• Prior experience in implementing Microsoft Teams Phone and/or working knowledge of Microsoft Teams conference room platforms (MTR) and Teams EV (Enterprise Voice).
• Support infrastructure solutions and services with Voice/Video Platforms in terms of incidents, events, and changes.
• Knowledge of strategic tools (e.g. M365, ServiceNow, Intune/endpoint manager, Poly lens, Teams management) and their relevance to Voice services.
• Ability to develop relationships with MoJ Business Units and technology Teams. Support for business demand and application of technology solutions to meet user need and Ongoing professional development.

Desirable

• Teams Voice Engineer/ ITIL4 certification or Knowledge of Public Sector Standards and practices (NCSC etc.).