We’re recruiting for Product Leads here at Justice Digital, to be part of our warm and collaborative End User Compute Services (EUCS) team. 

The EUCS team is part of Technology Services in Justice Digital, a modern and diverse workplace that promotes a healthy work-life balance and flexible working options.  They design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.  

Product Leads champion the delivery and continuous improvement of products and define, own and solve problems. They use their technical understanding, as well as knowledge of user needs and business goals to frame problems and set priorities. They are responsible for developing the overall vision for the product and engage their teams and stakeholders in the development of that vision over time and manage a product through its life cycle.  They may line manage other staff and support their professional development as well as be involved in recruitment. 

This can be an ‘entry level’ role for new product leads who have been working in other digital roles or civil servants with sufficient experience across other competencies.  

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it. 

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. 

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued. 

Please note, we have a number of roles available therefore, if you are not successful in this campaign, you may be offered a lower grade role.

Key Responsibilities:

• Lead and develop a multi-disciplined team, instilling best practice, setting performance targets and ensuring KPIs are consistently achieved.
• Manage the development and delivery of the product strategy and roadmap, acting as SME with a deep technical understanding.
• Prioritise future requirements to create modern and efficient, enterprise-level EUC solutions and services that delivery value for money and enable the Ministry of Justice to meet its operational objectives across the UK.
• Delivering high quality results and decisions, within tight timescales whilst working under pressure and dealing with ambiguity.
• Develop and deliver continuous service improvements and work as part of a multi-functional team to create, refine and prioritise a product backlog of changes and enhancements.
• Discuss requirements with technical and non-technical audiences
• Own, maintain and publish all product documentation to a good quality and standard, including business requirements and user stories.
• Building and managing effective relationships with stakeholders and third party suppliers and share specialist knowledge to support the adoption of the service.
• Review operational ways of working and keep up-to-date progress records on activities.
• Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the product.
• Demonstrate strong understanding of the most modern standards and practices, sharing with the wider team and Justice Digital community.
• Work collaboratively with other areas of EUCS and Justice Digital. 

The Product Lead will work collaboratively with: 

• All Service Owners
• Technical Architecture, Engineering and Service Operations teams
• 3rd party Service Managers, Project and Technical leads
• Senior Operations Managers within the EUC team
• Key MOJ stakeholders 

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply! 

Person Specification 

Essential 

• Detailed technical knowledge of Microsoft and other environments and the underpinning products and technologies including M365, MS Teams, SharePoint Online, Active Directory and Azure Active Directory.
• Able to act as the subject matter expert for their own area of technical specialism and be fully conversant with other complementary technologies and related products.
• Skilled in leading and managing multi-disciplined teams, championing continuous learning and development.
• Able to follow agile working principles, identifying and comparing the best processes or delivery methods to use, including measuring and evaluating outcomes. You can help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.
• You can effectively get buy-in from the organisation. You can work with scant information and explain it in abstract terms. You can develop a strategy. 
• You can explain the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to use.
• Experience in one or more of the capabilities listed below** 

**We are recruiting a number of Product Leads across EUCS. If you are interested in joining us you must have experience in one or more of the following capabilities. In your application, please indicate your area of expertise: 

• Devices
• Applications
• M365, Productivity and Collaboration
• Identity Management
• Infrastructure
• File and Data Management
• Print & Scan