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Senior Applications Operations Engineer

  • 23/05/2024
  • £40,850.00 - £44,260.00 /yearly
  • Part Time & Permanent
Job expired!

Job Overview

Job Type

Part Time & Permanent


£40,850 - £44,260 yearly

Date Posted:


Expiration date:


Additional Detail

Job ID


Job Description

Bristol, South West England, BS2 0PS: Newcastle Upon Tyne, North East England, NE98 1ZZ:

Job summary

We are looking for a Senior Operations Applications Engineer who will be responsible for configuring the existing and a new Civil Service Jobs Applicant Tracking System which is used to manage recruitment across the Civil Service. Government People Group (GPG) is a cross-government business unit within the Cabinet Office responsible for driving efficiencies and modernising the Civil Service.

GPG brings together the core services that support civil servants: pensions, recruitment, back office transactional services and the platforms and services used by civil servants. Alongside this, GPG has a real focus on value for money - firstly for the departments and organisations which use the services we deliver, and ultimately the taxpayer.

The role available sits within GPG Platforms, Data & Interoperability Directorate, responsible for the operation and modernisation of Civil Service digital and data platforms.

Our team:
We are a digital team made of Product and Delivery Managers, Business Analysts, Quality Assurance Testers and an Associate Operations Engineer, who will all support you in your work. We are also part of a wider digital community.

Civil Service Jobs enables the whole of government to recruit people more efficiently, without which the government could not deliver its work: hence our service brings far-reaching benefits for all citizens.

We also enjoy enabling people to find meaningful jobs, and teams to find great colleagues - contributing to a diverse culture that reflects the diversity in the UK.

Job description

What youll work on:

You will join our cross-functional agile delivery team focusing on continuous improvement of the live  Civil Service Jobs platform, and helping to redesign and deliver the future service.

Civil Service Jobs is used by over 3 million candidates per month to find and view vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 211 organisations to advertise their vacancies and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards.

Along with the live service, we are running a Recruitment Transformation programme, looking at what the future service should look like. Weve completed our Discovery and Alpha phases, where we did extensive user research and prototype design, to explore our user needs and potential solutions for the biggest areas of improvement.

Weve decided that our service needs to procure rather than building our own, so weve now moved into the Beta procurement phase, which will result in appointing a new technology platform provider by summer 2024, followed by a build and migration phase to be completed by the end of 2026.

The Department:

Government People Group (GPG) is a large business unit of the Cabinet Office with around 610 staff bringing together back office services across government. It supports the Civil Service with high-volume HR and finance processes, aligning with the Government's modernisation agenda. Established in August 2020, it covers Shared Services, Government Recruitment, Civil Service and Royal Mail Pensions, and the Platforms and Services to support these. GPG delivers services for around 480,000 civil servants across government, it supports 1.5m pension scheme members alongside Royal Mail and provides recruitment services for around 70% of all Civil Service recruitment.

Person specification

Your role:

We'd expect the role to have a good understanding of the Government Digital Service Manual, the GDS Design System, and our Technology Code of Practice.

As a Senior Application Operations Engineer  you will:

  • Deliver regular configuration changes to the existing Applicant Tracking platform
  • Lead on the configuration of the new Applicant Tracking System as appropriate and maintain technical documentation
  • Provide quality assurance of new configuration work, including testing and raising any bugs and issues and working closely with our Quality Assurance Tester(s)
  • Implement release processes, ensuring all tasks are correctly completed
  • Help identify and design solutions which meet user needs
  • Provide technical expertise for incident management and customer enquiries
  • Ensure configuration work complies with Accessibility standards, in particular WCGA 2.2
  • Create rapid prototypes for new changes to the platform for user research
  • Participate in Agile ceremonies including planning, retrospectives and presenting at Show and Tells

Essential criteria:

  • Experience leading technical configuration of applicant tracking systems or ERP platforms.
  • Experience developing rapid prototypes using GOV.UK prototyping kit and GOV.UK Design system
  • Experience of web technologies, such as HTML,CSS and Javascript
  • Agile delivery experience: experience working in agile teams and environments, working iteratively and collaboratively.
  • Continual service improvement: identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
  • Change Management: analyse and assess impact, and develop and document change requests, implement changes based on requests for change
  • Incident Management: diagnose and prioritise incidents, investigate their causes and find resolutions
  • Ownership and initiative:own an issue until a new owner has been found or the problem has been mitigated or resolved.
  • Problem management: initiate and monitor actions to investigate patterns and trends to resolve problems, effectively consult specialists where required, determine the appropriate remedy and assist with its implementation, determine preventative measures.
  • Technical specialism: use management system software and tools, use logical schemata to investigate problems, collect performance statistics and create reports, carry out the routine configuration, installation and reconfiguration of database and related products, optimise performance and forecast resource needs
  • Testing: review requirements and specifications, and define test conditions, identify issues and risks associated with work,analyse and report test activities and results
  • User focus:identify and engage with users or stakeholders to collate user needs evidence, understand and define research that fits user needs,use quantitative and qualitative data about users to turn user focus into outcomes.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace
  • Managing a Quality Service
Alongside your salary of £40,850, Cabinet Office contributes £11,029 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

There is an excellent pension scheme, with an average employer contribution of 27%. More information about pension provisions can be found at

An environment with flexible working options, and a culture of inclusion and diversity.

25 days' paid leave per annum, with an incremental rise of 1 per year, to a maximum of 30 days after 5 years. In addition, full-time staff receive eight public holidays as well as competitive maternity, paternity, parental and adoption leave. Existing Civil Servants will retain their current terms, annual leave and privilege day entitlement.

A supportive learning and development environment with active communities and networks, such as the Business Analyst Community allowing its members to share ideas and collaborate. We also offer shadowing, coaching, mentoring and a sponsor when you first join.

As a civil servant you will also have access to a wide range of discounts, rewards and benefits, including the Cycle to Work scheme.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

Stage 1 - Sift

Assessed against the essential criteria using:

  • CV
  • Personal statement (750 words max)

Stage 2 - Online Interview

Unless you are otherwise informed, the final stage of the process will be a video interview via Google Meet where you will be assessed against the Civil Service Behaviours.

Selection Process

Expected timeline (subject to change) - within 2 weeks of advert published
Expected interview date/s within 2 weeks of advert closing
Interview location - Online

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. 

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at:

A reserve list will be held for a period of 12 months, from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading. 

For further information on National Security Vetting please visit the following page

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles.
If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: [email protected].
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: [email protected].
For further information on the Recruitment Principles, and bringing a complaint to the Civil Service Commission, please visit their website at:


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