We’re recruiting for Senior Content Designers here at Justice Digital, to be part of our warm and collaborative user-centred design community:

• Hale team - the ‘Hale’ WordPress multisite platform enables teams across MoJ and its agencies to build secure, accessible and user-centred websites. We work closely with the teams and organisations building new websites on Hale to help them better understand their users and improve the overall experience for people using their site.
• MoJ Forms team - the MoJ Forms platform enables people across MoJ to publish digital forms quickly and easily. We provide guidance to people building new forms on the platform on how to use different features and best practice for form design.
• Accredited Programmes team - the Refer and Monitor service enables HMPPS staff to make and manage referrals to interventions that can help people stop reoffending. Within this service, the Accredited Programmes team focus on the requirements for this type of intervention, making it easier to find programme information, match people to suitable programmes, make referrals, manage waiting lists, then assess impact. And we’re working to join this service up with others available to prison and probation staff, to improve data sharing and end-to-end journeys.
• Civil Apply team - the Apply for Civil Legal Aid service enables lawyers or solicitors to apply for legal aid on behalf of their clients. The team works closely with users to improve and simplify the service, and with other government agencies to enable better data sharing across departments. They also work with colleagues from the Legal Aid Agency to identify new features that would allow more applications to come through the service and help us move away from legacy solutions.

You will be responsible for developing simple, clear digital services and publishing platforms that help citizens and staff who interact with the justice system. You will own the content and its quality throughout a user’s journey, understanding how that journey maps to business processes, using evidence, data and research to back up your decisions. You will be expected to share knowledge, line manage and mentor others and actively participate in our community spaces, as well as cross-government content groups and activities.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy

Key Responsibilities:

• Create content and develop strategies to help digital services and platforms meet user needs and business objectives
• Help teams manage and visualise outcomes, define scope and agree on the best processes to follow
• Advise teams on how to create great content, assure the quality of content from more junior colleagues and guide their development
• Monitor and improve content based on user feedback, research and data
• Work effectively with subject matter experts, stakeholders and partners to support commitments while delivering user-led services
• Ensure all content is user-focused, accurate and uses relevant design patterns, components and styles; this includes establishing and contributing to styles and patterns
• Take an overall perspective on business issues, wider implications and long-term impact, and how content can help solve challenges
• Support the wider content community with peer reviews, content audits, knowledge management and benchmarking
• Up to date with developments and initiatives in content design, ensuring that our solutions respond accordingly

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Proven track record developing content to meet user needs, providing simple, clear, accessible content to communicate complex issues
• Experience working collaboratively in fast-paced, multidisciplinary agile teams
• Experience developing content strategies or identifying content solutions to meet user needs and business objectives
• Able to persuade, influence, network and work collaboratively with stakeholders and business leads, with experience presenting content concepts, propositions and deliverables
• An understanding of end-to-end journeys, how content is affected and consistency maintained throughout
• Strong editing skills and an eye for detail
• Up to date with developments in user-centred design, ensuring that solutions respond accordingly

Desirable

• Experience designing workable prototypes

Willingness to be assessed against the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.