Senior Systems Manager Systems Support
- Public sector
- 05/04/2024
- £51,824.00 - £65,089.00 /yearly
- Full Time & Permanent
Job Type
Salary
Date Posted:
Expiration date:
Job ID
Work Location
National Location Salary: £51,824 £61,414
Outer London location: £53,812 £63,252
Inner London location: £55,799 £65,089
This post attracts a non-pensionable Market Pay Supplement of £10,000 pro-rata, per annum, (this is in addition to basic salary).
We are seeking two highly motivated and experienced Senior Systems Managers to join our Systems and Support team and be responsible for delivering a professional and expert systems and support service in order to optimise decision making and financial, supply chain and workforce management across UKHSA.
The Senior Systems Manager Systems Support role will be responsible for the ongoing support and maintenance of our Money and People Service (MaPS), providing technical and functional leadership across our implementation of Oracle Fusion cloud applications. The Senior Systems Support Manager Systems Support will act as the subject matter expert for the service and will require a good understanding of either Oracle HCM or ERP along with a sound knowledge of how these applications support UKHSA business processes. This will be achieved by engaging with business process owners to understand business challenges and engaging with our 3rd party support partners to resolve issues and identify potential service improvements.
The postholder will be responsible for managing incidents and service requests, either directly or through our 3rd party support partner, for their area of responsibility and providing oversight to the implementation of changes with minimal adverse impact to the business and end users. The post holder will own the relationship with business process owners and will collaborate across the wider Systems and Data team to both resolve issues and identify service improvements.
They will ensure a high quality of service is provided to the business measured by key performance SLAs and will seek to drive and improve customer satisfaction across the end users and customer community.
Working with other staff from the Finance and Corporate Services, Commercial and People groups, the post holder/s will ensure that clear customer focus, innovation and best practice are intrinsic to the ongoing delivery of MaPS to enable the efficient operation of UKHSA.
Location:
The UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's locations (Birmingham, Leeds, Liverpool, and London). For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.
*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. *
Your main responsibilities will include:
To deliver a professional and expert systems and support service in order to optimise decision making and financial, supply chain and workforce management across UKHSA;
Systems:
Data Management:
Intelligent Customer Function:
Role specific:
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
It is important through your application and Statement of Suitability of no more than 1250 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description):
Essential
Desirable
Project Management:
Digital, Data & Technology:
Please review the Job description for the full criteria.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
For more information on the UKHSA please visit: UK Health Security Agency - GOV.UK (www.gov.uk)
Benefits
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices , 30 Hours Free Childcare, Tax-Free Childcare and More , Help with Costs , GOV.UK
STAGE 1 - APPLICATION & SIFT:
You will be required to complete an application form. This will be assessed in line with the full list of essential criteria as detailed in the attached job description please do provide evidence of how you meet this.
If you are successful at this stage, you will progress to an interview.
STAGE 2 INTERVIEW:
This stage will involve an interview by video.
As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. Candidates will also be asked to participate in a session where they will be required to prepare and deliver a 5-10 minute presentation to the panel. This will be followed by a question-and-answer segment. The presentation will be designed to assess each candidates experience in line with the requirements of the role. Full details will be provided prior to the interview.
The Success Profiles framework will be used to assess and recruit the most suitable candidate. The following behaviours will be used at the interview:
Expected Timeline:
Advert close: 23:55hrs on 15th April 2024 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Interviews: w/c TBD
Please note these dates could be subject to change.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)
Security clearance level requirement
Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. People working with government assets must complete Basic Personnel Security Standard checks.
For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.
Please Note
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/
Are you already a civil servant, or employed by a Civil Service Commission accredited public body? Please state home department on your application form.
Do you meet the nationality requirements for this post? https://www.ukhsa.reed.com/
Complaint process:
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
This job is broadly open to the following groups:
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