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Senior Systems Manager – Systems Support

  • Public sector
  • 05/04/2024
  • £51,824.00 - £65,089.00 /yearly
  • Full Time & Permanent
Job expired!

Job Overview

Job Type

Full Time & Permanent

Salary

£51,824 - £65,089 yearly

Date Posted:

05/04/2024

Expiration date:

16/04/2024

Additional Detail

Job ID

4802

Work Location

Office-based

Job Description

UKHSA Core Locations with Hybrid Working

Job summary

National Location Salary: £51,824 £61,414

Outer London location: £53,812 £63,252

Inner London location: £55,799 £65,089

This post attracts a non-pensionable Market Pay Supplement of £10,000 pro-rata, per annum, (this is in addition to basic salary).

 

We are seeking two highly motivated and experienced Senior Systems Managers to join our Systems and Support team and be responsible for delivering a professional and expert systems and support service in order to optimise decision making and financial, supply chain and workforce management across UKHSA.

The Senior Systems Manager Systems Support role will be responsible for the ongoing support and maintenance of our Money and People Service (MaPS), providing technical and functional leadership across our implementation of Oracle Fusion cloud applications.  The Senior Systems Support Manager Systems Support will act as the subject matter expert for the service and will require a good understanding of either Oracle HCM or ERP along with a sound knowledge of how these applications support UKHSA business processes. This will be achieved by engaging with business process owners to understand business challenges and engaging with our 3rd party support partners to resolve issues and identify potential service improvements.

The postholder will be responsible for managing incidents and service requests, either directly or through our 3rd party support partner, for their area of responsibility and providing oversight to the implementation of changes with minimal adverse impact to the business and end users.  The post holder will own the relationship with business process owners and will collaborate across the wider Systems and Data team to both resolve issues and identify service improvements.

They will ensure a high quality of service is provided to the business measured by key performance SLAs and will seek to drive and improve customer satisfaction across the end users and customer community.

Working with other staff from the Finance and Corporate Services, Commercial and People groups, the post holder/s will ensure that clear customer focus, innovation and best practice are intrinsic to the ongoing delivery of MaPS to enable the efficient operation of UKHSA.

Job description

Location:

The UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow.  This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's locations (Birmingham, Leeds, Liverpool, and London). For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. *

Your main responsibilities will include:

To deliver a professional and expert systems and support service in order to optimise decision making and financial, supply chain and workforce management across UKHSA;

Systems:

  • Oversee team priorities and resourcing to ensure the effective delivery of the financial system, data and technology.
  • Lead the management of financial system contract.

Data Management:

  • Use insights from stakeholder engagement and data to effectively manage and improve the performance of systems.

Intelligent Customer Function:

  • Provide expert advice regarding systems and technology to stakeholders within the organisation and across government.
  • Enable and manage change that allows more flexibility, responsiveness and improved service delivery and user experience.

Role specific:

  • Provide support, maintenance and development of the central Enterprise Resource Planning Systems, including Finance, Supply Chain, HR, Payroll and Analytics.
  • Responsibility for providing technical and functional support, developing, and maintaining modules of the system. There will be a requirement to cover a range of modules in Oracle Fusion and liaise with 3rd Party Support.
  • Writing procedures, developing processes, process mapping, analysing requirements from users and developing new ways of working.
  • To provide systems application support to ensure rapid solutions are provided to end user problems.
  • Provide advice on technical aspects of requirements into system development and integration, including requests for changes and deviations from specifications.
  • Act as the primary technical contact point for Financial Systems.
  • Understand and apply relevant technical strategies, policies, standards and practices.
  • Lead in the assurance of technical documentation and solutions in alignment with requirements and UKHSA strategic objectives.
  • Elicit and discover requirements from stakeholders, selecting appropriate techniques taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements.
  • Produce detailed analysis of requirements, to arrive at credible and coherent solutions.
  • Liaise with other finance teams, communicating technical concepts and complex issues clearly and accurately, and adapting communication style to suit the recipient.
  • To assist in ensuring the security of the finance systems and associated data.
  • Line management responsibilities for a small team of 1 or 2 members of staff.
  • To represent the Systems Support team at internal and external meetings and deputise for the Head of Systems Support as appropriate.
  • To undertake any other duties commensurate with the role, as required.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Person specification

It is important through your application and Statement of Suitability of no more than 1250 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description):

Essential

  • Significant experience of delivering systems support within an ITIL aligned organisation.
  • Extensive experience of Oracle Cloud applications or similar ERP and/or HR systems.
  • Demonstrable knowledge of managing change through the product delivery life cycle
  • Demonstrable ability to engage and communicate technical concepts and complex issues with key stakeholders at an operational and strategic level.
  • Excellent written and verbal communication skills.
  • Qualified with CCAB, CIMA or equivalent/CIPD qualification or equivalent; or working towards; or extensive Financial and/or Supply Chain and/or Human Resources expertise.

Desirable

Project Management:

  • Managing Successful Programmes at either Foundation or ideally Practitioner level
  • PRINCE2 at either Foundation or ideally Practitioner Level

Digital, Data & Technology:

  • ITIL Service Management
  • Agile Project Management
  • Lean Six Sigma

Please review the Job description for the full criteria.

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

For more information on the UKHSA please visit: UK Health Security Agency - GOV.UK (www.gov.uk)

Benefits

  • Learning and development tailored to your role.
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity.
  • A Civil Service pension with an average employer contribution of 27%
  • Range of health and wellbeing support

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices , 30 Hours Free Childcare, Tax-Free Childcare and More , Help with Costs , GOV.UK

Selection process details

STAGE 1 - APPLICATION & SIFT: 

You will be required to complete an application form. This will be assessed in line with the full list of essential criteria as detailed in the attached job description please do provide evidence of how you meet this. 

If you are successful at this stage, you will progress to an interview.

STAGE 2 INTERVIEW: 

This stage will involve an interview by video. 

As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification.  Candidates will also be asked to participate in a session where they will be required to prepare and deliver a 5-10 minute presentation to the panel.  This will be followed by a question-and-answer segment.  The presentation will be designed to assess each candidates experience in line with the requirements of the role.  Full details will be provided prior to the interview.

The Success Profiles framework will be used to assess and recruit the most suitable candidate.  The following behaviours will be used at the interview:

  • Managing a quality service
  • Developing self and others
  • Making effective decisions
  • Communicating and influencing
  • Working Together
  • Delivering at Pace

Expected Timeline:

Advert close: 23:55hrs on 15th April 2024 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Interviews: w/c TBD

Please note these dates could be subject to change.  

 

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Security clearance level requirement

Successful candidates must pass a disclosure and barring security check.  Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.  People working with government assets must complete Basic Personnel Security Standard checks.

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest. 

Please Note

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/

Are you already a civil servant, or employed by a Civil Service Commission accredited public body? Please state home department on your application form.

Do you meet the nationality requirements for this post? https://www.ukhsa.reed.com/

Complaint process:

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

 
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