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Senior User Researcher
- Public sector
- 24/06/2024
- £51,824.00 - £65,089.00 /yearly
- Permanent
Job Type
Salary
Date Posted:
Expiration date:
Job ID
Job title Senior User Researcher
Profession- User Research
Directorate Data Operations
Full Time equivalent - 37.5 hours
No of Roles 1
Contract Type Permanent
Location Home Based
Working Pattern Full Time / Flexible Working / Hybrid Working / Part Time / Job Share
Grade & Salary Grade 7. National banding -£51,824- £61,414 per annum. Outer London -£53,812- £63,252 per annum. Inner London - £55,799- £65,089 per annum.
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
For further details please refer to the Information Sheet- Starting Salaries & Benefits attachment
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/.
Closing Date 08/07/2024. 23:55pm. Unfortunately, late applications will not be considered
Interview Date W/C 22/07/2024 Please note, these dates are subject to change.
At the United Kingdom Health Security Agency (UKHSA) our mission is to provide health security for the nation by protecting from infectious disease and external hazards. We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.
Our mission is challenging, innovative and in the spotlight. We will work to ensure our people have the diverse skills, experiences and backgrounds we need to thrive, that our employees are representative of the communities we serve and feel valued and enabled to play their part in delivering our work.
Creating our working culture is an ongoing process which we are developing by listening and learning together, hearing and acting upon diverse voices and opinions to develop a common sense of identity and effective ways of working.
Job Overview
The post holder will be an experienced user researcher, able to plan and lead research for teams and more complex services. You will be a key member of the team delivering the public and private facing dashboards for UKHSA to prepare for, prevent, and respond to external hazards that threaten the health of the UK population. You will be tasked with influencing service proposition, aligning user research activities with wider plans and building user centred practices within the team. You will lead activities to generate new and useful user insights, working closely with designers, analysts and developers to iteratively improve our services for users.
Experienced in using a variety of user research methods to reveal actionable insights, you should also have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
You will need to be confident in explaining user needs to a wide audience. You will have experience working with agile development teams. You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.
Main Duties of the Job
As a Senior User Researcher, you will be working autonomously to lead user research activities including recruitment, preparing research materials, conducting research using a range of methods and analysis; your responsibilities include:
PROFESSIONAL DEVELOPMENT
STAKEHOLDER MANAGEMENT
The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include;
Internal Stakeholders
External Stakeholders
Essential Criteria
Desirable Criteria
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths
Stage 1: Application & Sift
As part of the application process, you will be asked to provide a Statement of Suitability in no more than 1250 words. This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the essential and desirable criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.
Note: both your Statement of Suitability and Employment History sections will be scored with equal weight in the sifting process. You must complete both to progress. If you are successful at this stage, you will progress to an interview.
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All applicants that progress to interview will be assessed on behaviours, experience and technical through Success Profiles.
When assessing strengths, we want to find out whether you and the job role are a good fit. We will look at what you enjoy doing and what you do well and often. By ensuring that the role is the right fit for you, you are more likely to enjoy it and perform well.
If successful at sift stage, you will be invited to interview where you'll be assessed on the Behaviours and Technical skills listed below:
The following Technical skills will be assessed at interview:
We assess User Research under the Digital, Data and Technology Profession Framework. Go to DDaT - Senior User Researcher page to find out more about the skills required at this level.
You'll also be required to prepare a 10-minute presentation on the Technical skill User Research. Details will be provided to the successful candidates 5 working days prior to your interview date. You can present in any format you like, i.e. written, visual or verbal.
Benefits
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
Complaint process:
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Contact Details [email protected]
This job is broadly open to the following groups:
User Researcher Advert Opens in new window (docx, 45kB) |
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