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Senior User Researcher

  • Public sector
  • 09/07/2024
  • £40808.00 /yearly
  • Full Time & Permanent
Job expired!

Job Overview

Job Type

Full Time & Permanent

Salary

£40,808 yearly

Date Posted:

09/07/2024

Expiration date:

15/07/2024

Additional Detail

Job ID

10922

Job Description

Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea

Job summary

We offer hybrid working giving you greater flexibility about where and when you work.

The Senior User Researcher will be joining our discovery teams to work with our Lead Business Analysts and Service Designers to help provide skills and knowledge across the wider agency. Bring your user-centred research expertise and join us in supporting and leading digital teams with discovery. You will ensure we create the best possible ideas, opportunities and improvements for those who use our services. 

Were looking for an individual who:

  • Advocates for user needs to create services that help millions of people in their everyday lives.
  • Can work on high-profile projects and create digital experiences with a human touch.
  • Loves their craft and enjoys helping others to develop theirs.

If this sounds like you, then make sure to apply! There really is no better time to join us at Driver and Vehicle Standards Agency (DVSA). Were committed to improving safety on Britains roads and have growing opportunities to work on a wide range of interesting and exciting projects across our programmes.

Our Digital-first vision  is supported by a clear strategy which allows our staff to develop and grow.   

Theres never been a better time to join the DVSA. 

If you want to find out more about this role, get tips on the application or ask the hiring manager (Helen Joy - Lead User Researcher) any questions, join us for a virtual information session on 10th July at 17:30. Click here to register. 

Job description

The Senior User Researcher is an experienced UX researcher who works with minimal support and can influence and mentor others.

You will:

  • Take end-to-end ownership of user research sessions from initial concept to implementation, through to synthesising and presenting findings.
  • Plan and conduct user research activities using appropriate qualitative and quantitative research methodologies.
  • Confidently draw insights and conclusions from collected research materials and use these to shape the strategic direction and design of services.
  • Present findings and related design/business recommendations and user insights to project stakeholders at all levels.
  • Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service features.

For further information please see the attached Role Profile.

Additional Information

This role can be based in Bristol, Swansea, Nottingham, Newcastle, Oldham, Birmingham or Leeds. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.  

Person specification

About You

  • Youre experienced in using appropriate artefacts to share insights and a great story-teller.
  • Youre curious about understanding our users and what drives their behaviour.
  • You have a proactive mindset with a strong ability to influence decisions and strategies.
  • Youre skilled at conducting research to help solve problems in a landscape made up of complex services.

There may be an element of travel associated with this role to other DVSA offices, with some infrequent overnight stays.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. 

About Us 

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

Were working hard to:  

  • make roads safer 
  • improve services for our customers 
  • make road transport greener and healthier 
  • harness the potential of technology and data 

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the . 

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. 

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Delivering at Pace
  • An environment with flexible working options where we encourage a great work-life balance.
  • Exceptional pension with an employer contribution of an average of 27%.
  • Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
  • 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
  • Latest IT and Tech devices.
  • A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
  • Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
  • Wide range of discounts schemes on high street names.
  • Employee assistance program for health and wellbeing.
  • Cycle to work scheme and Gym membership offers.
  • For more information see visit our careers page.

 

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply  

As part of the application process, you will be asked to complete a CV and Personal Statement (750 words). Further details around what this will entail are listed on the application form.

Please structure your Personal Statement to provide detailed evidence of each of the following: 

  • Experience in qualitative research methods such as: user requirements gathering, early-stage concept testing, prototype testing.
  • Using artefacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritised user needs, user profiles, and test results.
  • Data analysis techniques for quantitative and qualitative data sources.

Sift & Interview Dates  

The sift is due to take place week commencing 15th July 2024.

Interviews are due to take place week commencing 29th July 2024.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.   

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.  

The selection process will be designed specifically for the role. As a result, your assessment will include: 

  • An interview.
  • A presentation.

Youre encouraged to become familiar with the Role Profile attached, as you may be assessed against any of the criteria recorded within. 

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. 

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

You can read more about Success Profiles here

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email [email protected] for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

 
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