Directorate: Technology

Full Time equivalent:- 37.5 hours

No of Roles: 1

Contract Type: Permanent

Location: Home working or Office Hybrid Working

Working Pattern: Full Time / Flexible Working/ Hybrid Working

New entrants to the Civil Service are expected to start on the minimum of the pay band.

The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C’s are found https://www.ukhsa.reed.com/.

Closing Date – 07/08/2023. 23:55pm. Unfortunately, late applications will not be considered

Interview Date – 21/08/2023 – 28/08/2023 & 04/09/2023 Please note, these dates are subject to change.

Introduction   

At the United Kingdom Health Security Agency (UKHSA), our mission is to provide health security for the nation by protecting from infectious disease and external hazards. We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

We pride ourselves as being an employer of choice, where Everyone Matters, promoting equality of opportunity to actively encourage applications from everyone, including groups currently under-represented in our workforce.

The UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. We will create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Job Overview

We are looking for a Service Designer to work within the Technology Business Partnering Team, which is part of UKHSA Technology.

The Technology Group vision is to protect the nation's health through technology; identifying, designing, developing, deploying, securing, and running reliable, credible and trusted IT services. We do this by delivering services which meet and maintain the Government Digital Service (GDS) Digital by Default Service Standard (https://www.gov.uk/service-manual/digital-by-default). And Technology Business Partnering is at the heart of that as we proactively partner, across UKHSA and beyond, to influence, design and deliver digital and technology products and services that underpin Agency objectives, and provide tangible, valued business and citizen health outcomes.

As a Service Designer, you will:

• Design end-to-end services that meet UKHSA Technology requirements and business objectives, giving the same level of digital experience users expect from daily interaction with the most respected web services
• Lead and co-ordinate design work in your team, supporting other designers where necessary
• Work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• Use research and analytics to understand users’ needs, identify service failures and test different designs
• Design collaboratively and in the open, reviewing each other's work adapting if necessary and developing shared patterns
• Design accessible digital services and help others to do so, championing accessibility and inclusion, ensuring designs meet GDS service standards and legal requirements
• Communicate credibly with a wide range of digital delivery disciplines and stakeholders at all levels of the Agency and beyond
• Provide service design leadership and direction and contribute more widely to the future of service design across the Agency and government
• Play an active role in the service design community, sharing your learning and celebrating progress made by other people and teams
• Be a proactive member of the Technology Business Partnering team, leading by example in our core values of Insightful, Impactful and Inclusive

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Essential Criteria:

• Be an experienced service designer with a strong, user-centred design practitioner background, skilled in designing good services.
• Work with teams and stakeholders to capture the entire perspective of your service and set the vision.
• Have good knowledge of digital approaches and technology to understand how services can work better.
• Be able to prototype services, or parts of them, and facilitate groups of people to contribute effectively to re-design them.
• Be able to create diagrams and sketches that clearly communicate users’ journeys, interactions and other behaviours through services.
• Be able to design accessible services in line with the government service design manual, GDS service standards and design.
• Be able to communicate clear rationale and evidence base for proposals or design decisions.
• Be open to constructive feedback and be able to constructively review the work of others.
• Be able to work effectively with and influence a wide range of stakeholders, and have experience in helping others by expanding their knowledge to lead organisational change.
• Be experienced with user-centered design in an agile environment as well as how to use hypotheses in design, make evidence-based design decisions, and facilitate others in an organization to do so.

Desirable Criteria:

• Be familiar with wider government strategy and its position on digital and design.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

If the link to apply for no longer works this may be because the job opportunity has closed early. We occasionally close vacancies early due to high volumes of applications. We would therefore recommend you complete your application prior to the closing date which is for guidance only.