We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Senior Service Designer: BOLD Victims Pathway Pilot, Ministry of Justice
Location: National
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
London: £58,847 - £78,225 (which may include an allowance of up to £19,378)
National: £54,358 - £73,450 (which may include an allowance of up to £19,092)
Do you have the passion, values, and ability to help us solve the biggest problems of the justice system?
BOLD Victims Pathway Pilot Senior Service Designer, Data & Analysis, Ministry of Justice
Overview
We have 1 vacancy in the BOLD Victims Pathway Pilot for a Senior Service Designer, within the Data & Analysis Directorate. This is a fixed-term contract, ending 31st March 2025.
The BOLD programme is a cross-government initiative delivered in partnership between the MoJ, the Department of Health & Social Care (DHSC), Public Health Wales (PHW) and the Department for Levelling Up, Housing & Communities (DLUHC).
Public services collect a large amount of data which is used to improve the quality of services offered to the public, but it is often not shared between organisations, making it difficult to understand whether certain services have been effective.
The BOLD Programme, backed by £28.3M of investment from HM Treasury, will improve the connectedness of government data so that policymakers and those working on the frontline of UK public services have better quality evidence on what works in supporting victims, reducing homelessness and substance misuse and helping offenders turn their backs on crime. Understanding what services best help prison leavers into work could help to prevent thousands of people becoming victims each year and save some of the £18 billion annual cost of repeat crimes.
The programme has 4 demonstrator pilot projects focusing on substance misuse, homelessness, victims of crime and reducing reoffending, which aim to utilise the linked dataset when it is created. The demonstrator projects are so named because they are pilots for the ethos behind BOLD, striving to demonstrate the value of linking data across departmental boundaries and then using the insights to improve the experiences of vulnerable people.
Each pilot is being run by a multidisciplinary team comprising professionals from Policy, Analysis and Technology, all funded by BOLD and working full-time on the programme.
The BOLD Victims Pathway Pilot
The BOLD Victims Pathway Pilot is focuses on better understanding the victims data landscape and improving outcomes for victims by improving the data held on them.
The Victims pilot has partnered with a third sector sexual violence support service to use and test insights gathered from statistics data analysis. As part of the next stage, the pilot would like to conduct service design to develop a deeper understanding of barriers that victims face when accessing third sector support services and prototype changes to services to improve victim engagement. This project is likely to be focused at victims of rape and sexual violence.
It will use findings to improve the current understanding of what works within the sector to develop and improve policy initiatives.
We welcome applications from candidates based across the UK. Candidates will have the option of being based in the Leeds or London HQ offices (with flexible working arrangements available) or your nearest Justice Collaboration Centre or Justice Satellite Office.
Alternative locations may be available and will be discussed and agreed on the completion of background checks.
Applicants must be willing to travel to Essex regularly.
Interviews are likely to take place from 15th April and will be held via MS Teams. We will keep a merit list for a year for those who successfully pass the interview board but who are not offered a post.
About Data & Analysis
We are passionate about improving justice outcomes through innovative research, data and analysis. In Data and Analysis, we provide high quality data and analysis helping to ensure strategic, policy, finance, corporate and operational decisions are based on robust evidence.
We create a culture in which people are empowered with the data and information to make excellent decisions; using cutting edge tools, techniques and collaboration; putting evidence at the heart of the justice system.
We are a multi-disciplinary team of around 650 staff that sits at the heart of the Ministry of Justice providing analytical support across a diverse and exciting agenda. We work in a dynamic and fast-paced context and our skills are in heavy demand across the Ministry of Justice. Our collaborations beyond government are seen as ground-breaking. The Data and Analysis community is made up of analysts and specialists including: Social Researchers, Economists, Operational Researchers, Statisticians, Data Engineers, Data Scientists and other data specialists (such as data strategists, data dissemination, generalists and assurance experts).
For the successful service designer, we will also ensure you are linked into the wider service design community located in Justice Digital to support your work and development.
Why work in Data and Analysis?
In Data and Analysis, we want all our people to feel valued for who they are and for the work they do. We provide a warm, inclusive place to work and offer a wide range of flexibilities and benefits as part of our people offer to reward our staff.
What we offer
- Flexible working arrangements and a focus on equality of opportunity including welcoming part-time and/or job-share arrangements, compressed hours, working from home or your nearest Justice Collaboration Centres or Justice Satellite Office.
- Career development regular development and promotion opportunities across a wide range of roles, career development support, with a generous individual learning and development budget.
- Range of new areas of work and new tools and techniques we pride ourselves on our excellent deployment of well-established analytical methods, but also our progress to date. Progress such as our ambitious and innovative transformation programme to leverage departmental data and drive evidence-based decision-making using cutting-edge tools and techniques (for example: experimentation, personalisation, artificial intelligence).
- Analysis is at the centre of the Departments decision making our transformation programme is focused on maximising our impact on departmental outcomes. The Ministry of Justices Senior Team and our Ministerial Team want all decisions to be evidence driven your analysis will be key in influencing decisions and real-world impact
- Vibrant community part of a multidisciplinary team that has a supportive culture and is looking to further develop the community with the help of everyone.
- See the frontline and what your work is influencing regular opportunities to visit our front-line service providers, including courts, prisons, and probation to better understand the areas your analysis is affecting.
What youll do
- Work with Victims pilot teammates, internal and external stakeholders, people who work with victims of crime, and victims themselves (if possible and appropriate) to co-create opportunities to improve the experience of victims, building on the insights developed in the first phase of the project.
- Work with internal and external stakeholders and Victims pilot teammates to develop and test prototypes (short, sharp tests) for how victims might be better supported, to identify opportunities for change that are desirable (by users), feasible (for service providers), and viable (within existing political and organisational constraints).
- Synthesise results of user research and prototype testing to iterate approaches, driving cycles of testing learning adapting to build confidence in which approaches are likely to be the most effective.
- Extract insights from user research and prototype testing to build the teams knowledge of the ecosystem supporting victims, identifying internal and external stakeholders who would benefit from that knowledge and ensuring its shared appropriately and effectively with those who can use the knowledge to inform decisions and actions.
- Work with internal and external stakeholders to develop implementation plans for the most successful approaches, ensuring feedback loops and regular learnings are built into approaches so service providers can continue to learn and iterate after this one-year programme of work concludes.
Who you are
The following experience and skills will be required:
- You have a firm grounding and experience in user-centred design, from concept to final delivery. You know how to give direction on which tools, processes or methods to use and how to bring an agile delivery team along with you.
- You are experienced in designing end-to-end public services and navigating complex policy and operational areas.
- You can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences.
- You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
- You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
- You are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
- You know what good public services look like and how to design them in an inclusive, accessible way. You know how to share best practices and can coach others.
- You are a strong team player who knows how to work with and get the best out of a multidisciplinary delivery team
- You are able to travel regularly to Essex, where the third sector organisation is based
- You have relevant experience working with victims
- Applicants must be willing to travel to Essex regularly.
The following experience and skills will be required:
- You have a firm grounding and experience in user-centred design, from concept to final delivery. You know how to give direction on which tools, processes or methods to use and how to bring an agile delivery team along with you.
- You are experienced in designing end-to-end public services and navigating complex policy and operational areas.
- You can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences.
- You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
- You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
- You are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
- You know what good public services look like and how to design them in an inclusive, accessible way. You know how to share best practices and can coach others.
- You are a strong team player who knows how to work with and get the best out of a multidisciplinary delivery team.
- You are able to travel regularly to Essex, where the third sector organisation is based
- You have relevant experience working with victims.
How to apply
Youll need to submit a current and relevant CV and complete the SOI application below (no more than 650 words) which describes how you meet the requirements set out in the Person Specification above.
Selection Process
There will be an initial sift of applicants through comparing submitted evidence against the Who you are bullets. This usually takes up to two weeks, depending on the number of applications.
Should we receive a high volume of applications, a pre-sift based on You have a firm grounding and experience in user-centred design will be conducted prior to the sift.
Those who make it through the initial sift will be invited to a Civil Service Success Profile interview. This will be held via video conference.
In the Civil Service we use Success Profiles to help us find the right person for the job. We will be using a mixture of methods to assess your abilities, strengths, experience, technical skills and behaviours. We highly recommend learning about Success Profiles and using the Situation, Task, Action, Result and Reflection (STARR) framework when structuring your answers.
The interview will include a short task given prior to the interview and you will be required to deliver a presentation based on this task.
The highest scoring candidates that pass the interview will be offered the role. The whole process can take up to a month.
Behaviours
You will be assessed against the Civil service success profiles framework at interview stage:
- Communicating and Influencing
- Seeing the Bigger Picture
- Changing and Improving
- Leadership
Please also refer to the CS Behaviours framework for more details at this grade. (Grade 7)
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717275/CS_Behaviours_2018.pdf
Further Information
If you require any additional information about the role, please contact:
[email protected]
