Do you have the skills to lead and motivate teams? Are you looking for a new opportunity where you will engage and influence stakeholders?

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics.  These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. 

This International Passenger Survey Site Manager role will see you being part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODPs 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

Part of the wider Surveys Directorate, covering business and social surveys, Social Survey Operations (SSO) consists of Social Surveys Collection (SSC) and Social Surveys Delivery (SSD). SSO have approximately 1,400 members of staff - 300 are located at the Newport and Titchfield headquarter sites and the rest are spread across the UK as SSO is home to the ONS Field Force who are on the front-line of data collection in ONS. SSO are responsible for some of the largest social surveys run in the United Kingdom and produce a series of high profile research and statistical outputs for policy and research purposes.

Attendance at the Base Site is required 2-3 days per week. Attendance at residual sites (where applicable) as agreed with line manager.Some weekend and evening work will be required as a result of the shift working pattern of your team.

These posts are due to commence on the 1st July 2024 in line with TTRP implementation dates. 

The International Passenger Survey (IPS) is a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom. The main sponsor of the survey is ONS. Within ONS, the data provided by the IPS is used for several purposes. It is used to calculate the effect of the tourist industry on the UK balance of payments and calculate consumer expenditure on air fares. Migration unit also use the data to make population projections and forecasts.

Sponsors outside of the ONS include:

• Home Office, who are interested in migration statistics and the characteristics of migrants.

Department for Transport, who use IPS data to forecast future demand for air travel.

The data is also used by:

• VisitBritain, the authority for tourism in Britain;
• HM Revenue and Customs;
• The Department of Health and Social Care;
• The Civil Aviation Authority;
• Airport Authorities;
• VisitScotland and the other national tourist boards;
• The Scottish Executive
• The Bank of England.

Further Security Requirements
This role requires Airport ID passes to enable you access to your teams working areas. All persons applying for an airside ID pass will be subject to an Enhanced Background Check.

This check includes:
a) A process to establish the persons identity on the basis of documentary evidence;
b) Checks that cover criminal record in all Countries of residence during at least the preceding 5 years;
c) Checks covering employment, education and any gaps during at least the preceding 5 years;
d) An Accreditation Check which involves a review of intelligence and any other relevant information available to competent national authorities which they consider may be relevant to the suitability of a person to work airside. The Accreditation Check is a new level of security clearance.

Responsibilities:

• Manage a team of interviewers, with a regular on-site presence, coaching, mentoring, advising, and supporting to ensure high quality data collection and maximum response rate for the IPS survey.
• Supporting the Central Allocation process by providing interviewer leave notifications, sick absence etc.
• Manage and monitor the performance of your team ensuring polices are followed and any issues are dealt with at pace. Maintain a regular presence at sites, carry out observations and check-ins, utilise MI information to help identify training needs and put in place a plan for ongoing support.
• Build an effective partnership with Site Manager colleagues where jointly responsible for the IPS site eg Heathrow.  Working together to ensure a cohesive and effective management team, demonstrating the right behaviours to contribute to a high performing team. 
• Build a network of trust with stakeholders to support management and change effectively.
• Role model positive behaviour which demonstrates empathy and adapt management style to behavioural and emotional responses. Ensure effective and ongoing communication, critical to maintaining morale and reducing uncertainty.
• Identify and develop skills within the team and offer additional learning, coaching and mentoring to reach full potential. Empower others to make decisions where appropriate by ensuring clear understanding of roles and responsibilities.
• Maintain relationships with stakeholders at my sites, working collaboratively with them, sharing information, resources and support. Maintain relationships with colleagues and internal stakeholders which support and promote a clear business message by investing time developing a common focus and genuine positive team spirit where colleagues feel valued and respected.
• Support management initiatives with positivity, delivering clear messages with enthusiasm, inviting constructive input and feedback, ensuring staff feel valued and involved.
• Monitor costs and identify opportunities to provide cost effective delivery of service.
• Report to IPS Area Manager, on staffing and operational matters, escalating issues, identifying risks and reviewing performance

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Working Together
• Managing a Quality Service

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Job contact :

• Name : SDBusSup_Recruitment
• Email : [email protected]

Recruitment team

• Email : [email protected]