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St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
We are seeking a driven and proactive professional to join our Client Services division as a Junior Change Manager. There are two primary functions of the role. Firstly, to help deliver change to our client correspondence. Secondly, to manage the tax year end mailings, working with our 3rd party administration teams and SJP tax year end teams.
The Correspondence team are responsible for ensuring the successful delivery of client and Partner correspondence change across BAU, regulatory change and mailings, including those linked to SJP projects and programmes, enabling continuous improvement to our client outcomes.
If you are looking for a challenge with a keen interest in financial services, we would love you hear from you!
What you’ll be doing?
- Manage correspondence change through the inception process onto delivery and identifying where there is correspondence impact for SJP corporate and regulatory projects.
- Manage the team mailbox and planner, responding to queries, issues and complaints from our Partnership, Admin Centres and SJP business areas.
- Develop and maintain the SJP correspondence library for the suite of Admin Centre correspondence produced from multiple systems, through robotics and manually.
- Manage correspondence change and reviews, in line with our brand, tone of voice and consumer duty obligations working with other business areas.
- Provide support for budget management and other reporting where required.
Who are we looking for?
- The ability to build effective working relationships with the change teams at the Administration Centres.
- Excellent command of the English language (letter writing)
- Strong organisational, planning and problem solving skills.
- Excellent communication and drafting skills with an ability to filter and interpret project updates and provide clear, concise reports for all audiences.
- Excellent collaboration and relationship management skills including confidence to challenge others where appropriate.
- A good knowledge of and experience of working within the Financial Services sector, preferably within a change environment.
What's in it for you?
- Private Medical paid for by Company.
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
*Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]
What's next?
Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
