Problem Manager
- Public sector
- 05/04/2024
- £39,868.00 - £50,039.00 /yearly
- Full Time & Permanent
Job Type
Salary
Date Posted:
Job ID
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: £45,824 - £50,039 which may include an allowance of up to £2,251 (London); £39,868 - £43,535 (which may include an allowance of up to £2,057 (National)
Working pattern: Full time, Part time, Flexible working, Job share
Contract Type: Permanent
Vacancy number: 85967
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
Were recruiting for a Problem Manager here at Justice Digital, to be part of our warm and collaborative Problem, Event and Knowledge team.
This role aligns against Problem Manager from the Government Digital and Data Framework
The role of Problem Manager includes leading ITSM capabilities and operating in a complex digital and technology landscape, accountable for the development and delivery of high-quality Problem Management processes.
As a Problem Manager, you will contribute to the improvement, enhancement and delivery of a high performing service function consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS. Essential to your success will be the ability to build and maintain effective relationships with internal and external suppliers, MoJ stakeholders and business users. You will be responsible for the lifecycle management of all problems that arise during IT service delivery.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
In support of the management and delivery of these Capabilities, the role includes:
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
Willingness to be assessed against the requirements for SC clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
Benefits
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Candidates must submit a CV and Personal Statement. Your Personal Statement should be no more than 750 words and should describe how you meet the following four requirements from the Person Specification:
Please note, applications submitted without a Personal Statement will not be considered.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on your experience of Problem Management will be conducted before the sift.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact [email protected]
This job is broadly open to the following groups:
Job Description Problem Manager 85967 Opens in new window (docx, 197kB) |
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