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Senior Insights Manager

  • Public sector
  • Canary Wharf
  • 05/04/2024
  • £42,716.00 - £48,068.00 /yearly
  • Full Time & Permanent
Job expired!

Job Overview

Location

Canary Wharf

Job Type

Full Time & Permanent

Salary

£42,716 - £48,068 yearly

Date Posted:

05/04/2024

Additional Detail

Job ID

5009

Job Description

10 South Colonnade, Canary Wharf, E14 5EA

Job summary

This is an exciting opportunity for an experienced insight professional to join the Behavioural Science and Insights Unit (BSIU) within the UK Health Security Agency (UKHSA). We are looking to appoint a Senior Insight Manager who is passionate about applying social and market research to help tackle public health threats and is committed to improving health outcomes for all, particularly the most vulnerable within society.

The UKHSA was launched in October 2021 and is responsible for protecting every member of every community from the impact of infectious diseases, chemical, biological, radiological, and nuclear incidents and other health threats. We provide intellectual, scientific, and operational health protection and health security leadership at national and local level, as well as on the global stage. UKHSA has grown out of lessons from the pandemic and exists to ensure that major health crises, both foreseen and unexpected, are avoided or managed effectively. Our work has huge variety and scope to make a real difference to the lives of millions of people.

The BSIU is at the forefront of understanding attitudes and behaviours relating to public health. It is responsible for generating insight to inform the evidence base for strategic decision making and policy development, service design and delivery, for different teams across UKHSA. The role of Senior Insight Manager within the BSIU is to bring to life the experiences and voices of public and stakeholders in compelling ways, using insight from market research and behavioural science, internal and external data, feedback from stakeholders and intermediaries, and other relevant sources.

As a Senior Insight Manager, you will report to an Insight Lead within the team and provide day-to-day management of insight work to support delivery of UKHSAs strategic priorities, as set out in the 3-year corporate plan.  You will work with the Insight Leads within the team to deliver research projects for the BSIU and stakeholders within UKHSA. You will synthesise findings from existing research and evidence, as well as commission new primary research, and use this to provide strategic, evidence-based advice to internal stakeholders on public behaviours and attitudes in relation to health issues across the full range of UKHSAs remit.

Job description

In this role you will work across a range of methodologies and research approaches including traditional and innovative qualitative and quantitative methods, as well as designing and delivering primary research via the UKHSAs Peoples Pulse community panel - a standing panel of c10,000 members of the public willing to help the UKHSA with its various research and consumer insight needs.

Location

Based at UKHSA Canary Wharf Hybrid working available.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.

Working Pattern Full Time, Part Time, Job Share, Flexible Working, Hybrid Working.

 

Responsibilities section

As Senior Insight Manager youll be responsible for:

  • Collaborating with colleagues across UKHSA to identify and design strategic primary research projects and engagement activity using a range of methodologies, including the Peoples Pulse community panel.
  • Working closely with social and market research suppliers to deliver primary research projects and programmes of research for the BSIU and internal stakeholders. This will include working with qualitative and quantitative research suppliers with whom we have call-off contracts, as well as working with our Peoples Pulse panel platform provider to ensure the smooth running of panel projects and to maintain a high level of member engagement.
  • Analysing and checking data and drawing out insight from multiple sources panel and non-panel surveys, qualitative research, operational and population data to deliver timely and actionable insights to inform strategic priorities, decision-making and service improvements.
  • Developing and delivering appropriate outputs for data collected through panel and non-panel activities (e.g., dashboards, reports, presentations) to meet the needs of stakeholders.
  • Ensuring that insight projects and information management structures and processes are in place and are regularly reviewed / updated, implementing improvements where needed
  • Providing strategic, evidence-based advice to internal stakeholders on public behaviours and attitudes in relation to health issues across the full range of UKHSAs remit; Championing insight across the organisation, embedding the lived experiences of the public (including the panel) and, in particular, groups within the population who are disproportionately impacted by public health issues, into decision making and service improvements.
  • Playing an active role within the Insight team and wider BSIU to maximise collaboration and knowledge sharing with colleagues across the organisation.
  • Identifying, discussing, and owning professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events.
  • To participate in all mandatory training as required, i.e., fire safety, information governance and all other mandatory training.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Please see job description attached for full list of duties and competencies associated with the post.

Person specification

It is important through your application and Statement of Suitability of 1250 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description):

Essential

  • Experience and understanding of market and social research methodologies, both qualitative and quantitative, gained in a client-side / internal research role or research agency.
  • Experience of project managing market or social research projects from scoping / briefing stage through to delivery of findings
  • Self-motivation, delivery focus
  • Excellent PowerPoint and Excel skills
  • Team player
  • Excellent interpersonal skills and approach

Desirable

  • Degree or degree equivalent
  • Understanding of data analysis approaches (quantitative and / or qualitative).
  • Experience of research into attitudes and behaviours relating to public health consumer healthcare research or markets.
  • Experience of using survey tools / platforms to deliver research in-house.

Please ensure that your statement of suitability does not contain any personal identifiers such as Name, Gender, Location, Marital Status, Sexual Orientation or Religion. The UKHSA operates a fair and open recruitment policy.

For more information on the UKHSA please visit: UK Health Security Agency - GOV.UK (www.gov.uk)

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Range of health and wellbeing support

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices , 30 Hours Free Childcare, Tax-Free Childcare and More , Help with Costs , GOV.UK

Selection process details

STAGE 1 - APPLICATION & SIFT: 

You will be required to complete an application form. This will be assessed in line with the full list of essential criteria as detailed in the attached job description please do provide evidence of how you meet this. 

If you are successful at this stage, you will progress to an interview.

STAGE 2 INTERVIEW: 

This competition will involve a remote interview via MS Teams.

As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification.  Candidates will also be asked to participate in a session where they will be required to prepare and deliver a 5-minute presentation to the panel.  This will be followed by a question-and-answer segment.  The presentation will be designed to assess each candidates experience in line with the requirements of the role.  Full details will be provided prior to the interview.

Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).

You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.

The Success Profiles framework will be used to assess and recruit the most suitable candidate.  The following behaviours will be used at the interview:

  • Managing a quality service
  • Changing and Improving
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace

Expected Timeline:

Advert close: 23:55hrs on 21st April 2024 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Shortlist: TBC

Interviews: TBC

Please note these dates could be subject to change.  

 

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Security clearance level requirement

Successful candidates must pass a disclosure and barring security check.  Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.  People working with government assets must complete Basic Personnel Security Standard checks.

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest. 

Please Note

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/

Are you already a civil servant, or employed by a Civil Service Commission accredited public body? Please state home department on your application form.

Do you meet the nationality requirements for this post? https://www.ukhsa.reed.com/

Complaint process:

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

 
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