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St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: London - Knightsbridge Office
Workplace Type: Hybrid
Employment Type: 9 month Fixed-Term Contract
Seniority: Mid-Senior Level
This role supports the Head of Consumer Research and will work closely with business areas to gather and analyse consumer data from a range of internal/external sources. This role will play a key part in helping the team achieve the objective of understanding SJP clients, and ensuring the business continues to deliver a first class service. Information generated will be used by key team members in their decision making, development and continuous improvement plans. Key skills/experience required are previous consumer research experience and strong data analysis capabilities.
What you’ll be doing:
- Analyse consumer data and research output with other data sources to develop a complete picture of SJP clients, highlighting key themes and business risks.
- Identify key insights that can be drawn from the data and support the Head of Consumer Research to determine the best communication method for the results.
- Continue to build data bank with findings from research projects, working with colleagues to develop useful insight for distribution across SJP business areas.
- Develop reports and play back insights to key stakeholders and governance groups across the business, including the Content Community.
- Identify and raise risks presented in research data to the Head of Consumer Research.
- Find opportunities for continuous improvement and support the Head of Consumer Research to improve the effectiveness of the consumer research function.
- Work with internal teams to develop tools supporting the collation and analysis of consumer research data.
- Maintain the integrity of research data, through development of central tracking and storage tools.
- Ensure Consumer Duty requirements for Consumer Understanding outcome are met by monitoring the KRIs and carrying out any root cause analysis to explain any changes and highlight trends.
Who we’re looking for:
- A successful track record in consumer research and expertise in statistical data analysis.
- Good knowledge of research methodology.
- Strong stakeholder management and organizational skills, such as project management preferred.
- Good understanding of the SJP business model and Partnership beneficial.
- Background knowledge of SJP investment and advice proposition or wider FS industry beneficial.
- A general understanding of the regulatory environment SJP operates in is required, in particular Consumer Duty and the obligations to deliver good client outcomes under FCA Principle 12.
- Able to interpret multiple sets of complex data and turn into actionable insight.
- Strategic thinker – able to manage/prioritize complex projects from beginning to end.
- Good verbal and written communication skills imperative.
What's in it for you?
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]
What's next?
Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
