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St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
Due to expansion and growth we have a fantastic brand new opportunity for a Team Leader to join our dedicated Partner Support Team within the Marketing Department.
The successful candidate will support the Operations Manager in the day-to-day management of the front line support team and offer oversite of our Partner Service Delivery for Collateral and Literature queries.
Using strong administrative skills, you will be responsible for accurately allocating incoming work requests from the Partnership. This includes determining the complexity, priority, the completeness of request submission, and highlighting the Operations Manager to non-standard enquiries and new trends.
Who are we looking for:
A financial services background, with outstanding administration and attention to detail skills, and experience of supporting a large team. Passionate about providing a first-class professional service, be a standout teammate with an organised and adaptable approach to work.
What you'll be doing:
- Provide an excellent service to the Partnership by answering and directing marketing queries
- Collaborating closely with specialist functions of marketing, key suppliers and internal departments
- Triage incoming Partnership requests received into the case management system accurately to figure out complexity and priority
- Keep informed of the Financial Services Industry, regulatory changes and St. James’s Place advice & service offerings, news, corporate initiatives, all marketing activity in the department
- Comprehensively review Partner created marketing materials and correctly question anything that isn’t clear in regard to initiative and approach and have autonomy to make risk based decisions
- Review and uphold the integrity of the brand and provide professional consultation
- Management and resource responsibility for the team including onboarding, 1-1’s and training with responsibility for work allocation to meet incoming demands
- Support the implementation of robust marketing governance, operation processes and procedures and MI
Special Requirements:
- A proven financial service industry background
- A Diploma or Masters qualification or equivalent experience in Marketing is preferable but not essential
- Previous experience of CMS work preferable, in particular Salesforce
- Demonstrable experience in people management is essential
- Be able to attend our Head Office at Cirencester 3 days per week
What's in it for you?
- Private Medical paid for by Company.
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
*Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]
What's next?
Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
